Summary
Overview
Work History
Education
Skills
Timeline
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Chaz Graham

Chaz Graham

Jarrell,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably as a Prestige Beauty Advisor at Ulta Beauty Inc. Excelled in relationship building and upselling, significantly exceeding sales goals. Demonstrated leadership as an Assistant Manager at Dairy Queen, enhancing team performance and operational efficiency. Skilled in inventory management and conflict mediation, with a commitment to exceptional service.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
Jarrell, TX
05.2024 - Current
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Utilized POS system to receive and process customer payments.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Received and accurately processed customer payments.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained calm demeanor during high-volume periods and special events.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Prestige Beauty Advisor

Ulta Beauty Inc.
Georgetown, TX
05.2024 - 02.2025
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Kept up to date with current trends in cosmetics, skincare, haircare and fragrance lines.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Described merchandise and explained use, operation and care.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Placed special orders or called other stores to find desired items.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Greeted customers and identified their needs through product knowledge.
  • Updated customer profiles in database software programs for future reference.
  • Computed purchases and received and processed cash or credit payment.
  • Analyzed customer feedback and reported it to management on a regular basis.
  • Maintained a professional attitude towards clients while providing excellent customer service.
  • Organized promotional events such as make-up tutorials or product launches.
  • Attended sales meetings, trainings, seminars and trade shows related to the beauty industry.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Handled returns and exchanges according to company policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Assistant Manager

Dairy Queen
Hutto, TX
12.2022 - 05.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.

Education

High School Diploma -

Vandergrift
Austin, TX
05-2024

Skills

  • Up-selling
  • Sales expertise
  • Cash handling
  • Active listener
  • Decision-making
  • Safe food handling practices
  • Time management
  • Food preparation
  • Cleanliness
  • Conflict mediation
  • POS systems
  • Quality control
  • Hospitality and accommodation
  • Team player
  • Adaptive and creative
  • Inventory management
  • Exceptional customer service
  • Performance improvement
  • Friendly and outgoing
  • Multitasking and organization
  • Attention to detail
  • Professional demeanor
  • Team leadership
  • Professional appearance
  • Product promotions
  • Event coordination
  • Suggestive selling
  • Relationship building
  • Money handling

Timeline

Barista

Starbucks
05.2024 - Current

Prestige Beauty Advisor

Ulta Beauty Inc.
05.2024 - 02.2025

Assistant Manager

Dairy Queen
12.2022 - 05.2024

High School Diploma -

Vandergrift

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Chaz Graham