Chaz Hancock
Denton,Tx
Summary
Driven and detail-oriented professional with a solid background in appointment scheduling, valued for excellent communication skills and a genuine commitment to quality service. Skilled in streamlining scheduling processes, handling high-volume customer interactions, and optimizing workflow effectiveness. Known to bring a proactive approach to enhancing customer satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
Appointment Scheduling Representative
Sierra7
Remote
06.2021 - 10.2024
- Served as the primary point of contact for handling VA referrals, ensuring seamless appointment scheduling and effectively addressing Veterans' inquiries through proficient management of inbound/outbound calls with medical facilities/providers under the Optum Serves VA CCN contract.
- Effectively achieved monthly performance objectives through completion of 160-200 tasks and coordination of 140 medical and dental appointments. Demonstrated proficiency in time management and task prioritization by efficiently multitasking across multiple systems, resulting in consistently exceeding daily targets of completing 40-50 tasks and attending 7 scheduled appointments.
- Achieved consistent scores of 95% or above on weekly QA audits by diligently following company work instructions to safeguard HIPAA and stay updated on policies and procedures.
Customer Service Representative
White Cap Construction Supply Inc.
Denton, TX
06.2019 - 02.2021
- Efficient Order Processing Using Oracle Database: Actively utilized the "Oracle" database system to place requested orders by salespersons/customers onto accounts for pickup or delivery via telephone. Confirmed accurate and timely order placement, contributing to simplified operations and customer satisfaction.
- Coherent Order and Transaction Handling: Processed orders, returns, exchanges, refunds, cancellations, and credits according to established protocols. Guaranteed accuracy and compliance with company policies in all transactions.
- Payment Processing and Account Management: Collected and processed payments on accounts using various methods including cash, card, or check. Maintained precise account records, elevating financial stability.
- Timely Follow-Ups for Customer Satisfaction: Performed proactive follow-ups to secure timely shipment of materials and gauge customer satisfaction. Strengthened customer relationships and contributed to a high level of customer retention.
Education
Some College (No Degree) -
University of North Texas
Denton, TXHigh School Diploma -
Little Elm High School
Little Elm, TXSkills
- Quality Assurance
- Email Management
- Microsoft (Word, Excel, PowerPoint)
- Detail-Oriented
- HIPAA
- Data Entry
- Typing 45 WPM
- Customer Satisfaction Metrics
- Multitasking
- Problem Solving
- Medical Terminology
Timeline
Appointment Scheduling Representative
Sierra7
06.2021 - 10.2024
Customer Service Representative
White Cap Construction Supply Inc.
06.2019 - 02.2021
Some College (No Degree) -
University of North Texas
High School Diploma -
Little Elm High School
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