Chaz Lowe
Lima,OH
Summary
Experienced customer service leader with expertise in team management and problem solving. Skilled in salesforce and committed to enhancing customer satisfaction in fast-paced environments. Proven track record in achieving high customer satisfaction rates through organizational skills and patient advocacy. Background in customer service roles with a focus on team and customer success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Manager
Barclays Bank Delaware
Wilmington, DE
08.2022 - 07.2024
- Led a team to maintain a 95% customer satisfaction rate by offering professional, efficient service.
- Managed high call volumes to efficiently address customer concerns.
- Efficiently managed inventory to support customer needs, and ensure high satisfaction.
- Delivered personalized customer service through problem-solving, and timely assistance.
- Assisted in processing credit card payments and loans, ensuring accuracy and compliance.
- Coordinated with customers to resolve complaints and improve service delivery.
Customer Service Representative
Customer Contact Services
Lima, OH
12.2020 - 08.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Provided HR administrative assistance to management team.
- Maintained understanding of company computer software, products and services.
- Responded to customer emails regarding technical support issues in a timely fashion.
Patient Advocate
ITX
Findlay, OH
03.2018 - 12.2020
- Assisted patients in understanding care, coverage, payment responsibilities, and rights.
- Coordinated between patients and healthcare professionals to meet patients' needs.
- Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Worked with patients to appeal insurance decisions, and coordinated with providers to resolve problems.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
Sales Floor Supervisor
Kohls Department Store
Lima, OH
04.2012 - 08.2020
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed payments and maintained accurate drawers to meet financial targets.
- Assisted with training, development and mentoring of sales employees.
- Created a positive work environment that was conducive to team building and collaboration among employees.
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
Education
Associate of Arts - Hotel Management And Travel Hospitality
University of Northwestern Ohio
Lima, OH05-2012
Skills
- Team leadership
- Time management
- Patient advocacy
- Microsoft Office
- Excellent communication skills
- Organizational skills
- Customer service
- Problem solving
- Account management
- CRM software expertise
Certification
- Property and Casualty Insurance License
Timeline
Customer Care Manager
Barclays Bank Delaware
08.2022 - 07.2024
Customer Service Representative
Customer Contact Services
12.2020 - 08.2022
Patient Advocate
ITX
03.2018 - 12.2020
Sales Floor Supervisor
Kohls Department Store
04.2012 - 08.2020
Associate of Arts - Hotel Management And Travel Hospitality
University of Northwestern Ohio
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