Summary
Overview
Work History
Education
Skills
Timeline
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Chaz Shope

Wallis,TX

Summary

Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. I’m a Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. I’m an award winning managing partner nominated successfully winning manager driven for success.

Overview

16
16
years of professional experience

Work History

Store Manager

Firestone Auto Care
Houston, TX
12.2015 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Built schedules and staffed store to accommodate business needs

  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Bartender

Al's Sports Bar
Houston, TX
03.2013 - 03.2015
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.

Department Manager

Lowes Home Improvment
Houston, TX
03.2008 - 03.2012
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

Education

High School Diploma -

Alief Taylor High School
Houston, TX
08-2007

Skills

  • Budget Administration
  • Revenue Generation
  • Loss Prevention
  • Risk Management
  • Store operations oversight
  • Operations Management
  • Retail Inventory Management
  • Team Development
  • Customer Service Management
  • Partnership Building
  • Supply Ordering
  • Store Merchandising
  • Payroll Management
  • Talent Recruitment
  • Team Leadership
  • Sales Strategies

Timeline

Store Manager

Firestone Auto Care
12.2015 - Current

Bartender

Al's Sports Bar
03.2013 - 03.2015

Department Manager

Lowes Home Improvment
03.2008 - 03.2012

High School Diploma -

Alief Taylor High School

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Chaz Shope