Chaze Johnson
Rochester
Summary
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Counselor's Assistant
Monroe County Children's Detention Center
Rochester
08.2024 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Monitored clients' daily activities and responded appropriately when needed.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
Operational worker
City of Rochester
Rochester
08.2017 - Current
- Coordinated daily operations for city services and programs.
- Assisted in maintaining accurate records of operational activities.
- Conducted routine inspections to ensure compliance with safety regulations.
- Reviewed existing policies and procedures regularly for effectiveness and accuracy.
- Coordinated between departments to streamline workflows and improve efficiency.
- Analyzed data trends to optimize operational strategies and processes.
- Provided support to other departments when necessary.
Direct Support Professional
Heritage Christian Services
Rochester
10.2013 - 09.2023
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Assistant Deli Manager
Wegmans
Rochester
07.2007 - 09.2017
- Assisted in preparing deli products according to company standards.
- Maintained cleanliness and organization of deli workspace and equipment.
- Supported team members during busy shifts to ensure efficient service.
- Learned proper food handling and safety procedures for deli operations.
- Helped manage inventory by restocking items as needed throughout the day.
- Provided exceptional customer service by answering questions and fulfilling orders.
- Collaborated with staff to create appealing product displays for customers.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
Education
Benjamin Franklin
Rochester , NYSkills
- Attention to detail
- Effective communication
- Team collaboration
- Task delegation
- Experience in leadership
- Multitasking capacity
- Relationship building
- Self motivation
- Business intelligence
Certification
- First Aid & CPR
- CDL- license
References
References available upon request.
Timeline
Counselor's Assistant
Monroe County Children's Detention Center
08.2024 - Current
Operational worker
City of Rochester
08.2017 - Current
Direct Support Professional
Heritage Christian Services
10.2013 - 09.2023
Assistant Deli Manager
Wegmans
07.2007 - 09.2017
Benjamin Franklin