Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHAZMINE MAYE

GA

Summary

Dedicated and results-driven customer service professional with a proven track record in providing world-class support and delivering exceptional customer experiences. I am seeking a challenging position in a customer service role where I can leverage my strong communication skills, problem-solving abilities, and technical expertise to contribute to customer satisfaction and organizational success. Committed to delivering top-quality service and building positive relationships with customers and team members. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.

Overview

7
7
years of professional experience

Work History

Technical Support Remote Agent /

Verizon
06.2021 - Current
  • Provided remote technical support to customers, troubleshooting software and hardware issues
  • Assisted customers with product installations, upgrades, and general inquiries
  • Utilized strong problem-solving skills to diagnose and resolve technical issues efficiently
  • Delivered exceptional customer service, ensuring customer satisfaction and loyalty
  • Managed customer inquiries and requests through ticketing systems, maintaining accurate and organized records
  • Conducted remote desktop support sessions to assist customers with software configuration and troubleshooting
  • Utilized chat and email support channels to address customer concerns and provide timely resolutions.
  • Skilled at working independently and collaboratively in a team environment

Agent

Cox Cable
02.2022 - 05.2023
  • Provided world-class customer service, addressing client inquiries and technical issues
  • Demonstrated extensive knowledge of cable item replacements and billing details
  • Maintained workplace safety protocols and followed established guidelines
  • Effectively deescalated phone calls while delivering exceptional service.

Home Agent

11.2020 - 02.2022
  • Responded to customer calls, addressing inquiries, explaining billing details, and providing insurance information
  • Maintained workplace safety and adhered to established guidelines
  • Ensured excellent customer service and satisfaction through effective communication.

Cashier /

Walmart
07.2016 - 10.2019
  • Provided efficient and accurate customer service at the checkout counter
  • Trained new team members in cash register operation, stock procedures, and customer service
  • Maximized customer satisfaction by assisting with purchases, locating items, and promoting sales.

Live Chat Agent / Afni Inc
04.2017 - 06.2018
  • Engaged in online web chat, providing customer support and suggesting products and services
  • Maintained customer records and resolved product or service problems
  • Contributed to team effort and prepared reports by collecting and analyzing customer information.

Education

High School Diploma -

2016

Skills

  • SKILLS & ABILITIES
  • World-class Customer Service, Remote Call Center Operations, Software Installation and
  • Configuration, Hardware Setup and Maintenance, Network Troubleshooting, Remote
  • Desktop Support, Active Listening, Conflict Resolution, CRM Software (eg, Salesforce),
  • Problem-solving and Analytical Abilities, Technical Troubleshooting and Support, Billing
  • And Payment Processing

Timeline

Agent

Cox Cable
02.2022 - 05.2023

Technical Support Remote Agent /

Verizon
06.2021 - Current

Home Agent

11.2020 - 02.2022

Live Chat Agent / Afni Inc
04.2017 - 06.2018

Cashier /

Walmart
07.2016 - 10.2019

High School Diploma -

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CHAZMINE MAYE