An operations Manager with 9 years of experience in customer service. Responsible for the management of teams of up to 15 direct and 20 indirect employees. Has High level knowledge in operations execution using best practices of organization and team management. High level knowledge of accounting, training, inventory, scheduling, MS Excel, MS Word.
Hi, I’m
Chazmine McKelvey
Managment
Stafford,TX
Summary
Overview
10
years of professional experience
1
Certification
Work History
Main Event Entertainment
Talent Acquisition Manager, Office Manager
02.2022 - Current
Job overview
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created and delivered HR training sessions to staff, managers and executives.
Main Event Entertainment
Operations Manager
01.2022 - Current
Job overview
- Built relationships with clients to boost revenue up by 12% during COVID pandemic.
- Managed 10 million dollars in yearly revenue.
- Increased YOY sales 15% by consistently meeting and exceeding quotas.
- Developed unique sales approach and identified client needs to expand sales.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Oversaw customer service team training and development.
- Developing and leading an team of 30-40 hourly team members to exceed guest's expectations.
- Interacting with guest service focused team members in areas of recruiting, hiring, coaching, training and contentious professional development.
- Planned and led weekly manager meetings.
- Maintained inventory count, tracked usage and documented variances.
- Scheduled employees for weekly shifts, considering customer traffic and employee strengths.
- Performed office-related support tasks and clerical functions.
Main Event Entertainment
Shift Supervisor Trainer
06.2018 - 02.2021
Job overview
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
Main Event Entertainment
Event Coordinator
02.2016 - 06.2018
Job overview
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Proficiency in MS Office (MS Excel, Word and MS PowerPoint, in particular)
- Working knowledge of office equipment, like printers and fax machines
- Managed over 50 customer calls per day.
- Managed event logistics and operations
- Performed event coordination for larger parties and gatherings.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Managed administrative logistics of events planning, event booking, and event promotions.
Main Event Entertainment
Birthday Party Host
02.2014 - 02.2016
Job overview
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Maintained party areas during busy events for as many as 30 guests.
Education
Houston Community CollegeHouston, TX
Associate of Science from Business Management
06.2018
University Overview
Skills
- Talent Acquisition Strategies
- Training and Development
- Attention to Detail
- Administrative Experience
- Microsoft Office
- Meeting Coordination and Support
- Scheduling
- High-Volume Environments
- Problem Solving
- Computer Technology Knowledge
- QuickBooks
- Leadership
- Invoice Processing
- Staff Management
- Project Development
- Customer Relationship Management
Certification
CTM- Certified Training Manager - 2018
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Talent Acquisition Manager, Office Manager
Main Event Entertainment
02.2022 - Current
Operations Manager
Main Event Entertainment
01.2022 - Current
Shift Supervisor Trainer
Main Event Entertainment
06.2018 - 02.2021
Event Coordinator
Main Event Entertainment
02.2016 - 06.2018
Birthday Party Host
Main Event Entertainment
02.2014 - 02.2016
Houston Community College
Associate of Science from Business Management
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