Chaz Palanuk
Baldwin,US
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Account Manager
Crystal Finishing Systems
09.2021 - Current
- Built and maintained strong client relationships to drive business growth.
- Managed high-profile territories, generating $3.3 million in new business and increasing existing account sales 36%.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Created proposals for new and repeat customer business transactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Prospected new business leads through in-person presentations and cold calling.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
Account Manager, Inside Sales
Thomson Reuters
03.2020 - 06.2021
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Prospected and secured new business through telesales and relationship building.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Skilled at working independently and collaboratively in team environment.
- Interacted with approximately 45+ customers daily to provide personalized product guidance, resolve issues and open new accounts
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Used CRM software to maintain detailed contact logs and account records.
Retail Store Manager
T-Mobile
07.2013 - 12.2019
- Identifying, innovating, and strategically delegating solutions to directly impact wide-range of business processes including IT and in-store technology, logistics and merchandising, and Key Performance Indicators
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Managed daily operations including purchasing, inventory control, merchandising and product distribution
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues
- Trained and developed employees through constructive feedback and focus on long-term career growth
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Account Manager
BrandFolk
09.2012 - 07.2013
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Responsible for maintaining, growing, and providing marketing solutions for book of business while maintaining client relationships and establishing new relationships.
- Responsible for technology of order and artwork while effectively managing deadlines
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Skills
- Strategic Planning
- Product Training
- Order Processing
- Strategic Networking
- Opportunity Identification
- Client Needs Assessment
- Effective Project Management
- Consultative Selling Techniques
- Client Base Retention
- Sales Process Engineering
- Market Analysis
- Business Objective Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Crystal Finishing Systems
09.2021 - Current
Account Manager, Inside Sales
Thomson Reuters
03.2020 - 06.2021
Retail Store Manager
T-Mobile
07.2013 - 12.2019
Account Manager
BrandFolk
09.2012 - 07.2013
Some College (No Degree) - Business Administration And Management
University of Minnesota - Duluth
Education
Some College (No Degree) - Business Administration And Management
University of Minnesota - Duluth
Duluth, MNSimilar Profiles
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