Chazz Lakey
Vallejo,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Communications Operator
City Of Vallejo CA Police Dept
04.2024 - Current
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
Business Consultant
Ernst & Young
01.2022 - 03.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
Behavioral Aide
Point Quest Pediatrics
08.2021 - 01.2022
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Worked with Bipolar patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
Behavior Technician
ACES
05.2021 - 10.2021
- Collaborated closely with mental health professionals with treatment plan implementation.
- Counseled and mentored clients on substance use and life choices.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Treated clients and families with respect and dignity.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
Education
Bachelor of Arts - Psychology
University of Nevada - Las Vegas
Las Vegas, NV05.2021
Skills
- Written Communication
- Maintain Systems
- Presentation Skills
- Project Management
- Business Analysis
- Strong attention to detail
- Radio operation
Timeline
Communications Operator
City Of Vallejo CA Police Dept
04.2024 - Current
Business Consultant
Ernst & Young
01.2022 - 03.2023
Behavioral Aide
Point Quest Pediatrics
08.2021 - 01.2022
Behavior Technician
ACES
05.2021 - 10.2021
Bachelor of Arts - Psychology
University of Nevada - Las Vegas
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