Che Bedward
QUEENS
Summary
Personable with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Federal Work Study Student
Financial Aid Office
2024.08 - Current
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
Bussing Coordinator
Department Of Education
2014.01 - 2023.09
- Coordinate and assign bussing for special 8 school sites
- Handle all bussing issues and parent complaints
- use excel to edit and assign student routes
- handle all student disciplinary bus issues
- Coordinate and assign 500 plus students transportation
- Handle many coordinator tasks
- Work hand and hand with administration
- Help all parents with most school issues
Barista
Starbucks, Barista
2012.10 - 2014.07
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
Store Manager
RadioShack
2001.12 - 2011.10
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Bachelor of Arts - Music
York College of The City University of New York
Jamaica, NY05.2025
Associate of Science - Liberal Arts And Sciences
Boricua College
New York, NY05.2022
Skills
- Correspondence and Reports
- Project Coordination
- Budget Planning
- Recordkeeping
- MS Office
- Resource Allocation
- Team Oversight
- Document Control
- File and Data Retrieval Systems
- Verbal and Written Communication
- Professional Networking
- Customer Service
- Regulatory Compliance
- Scheduling and Calendar Management
- Workflow Optimization
- Handling Customer Complaints
- Appointment Scheduling
- Time Management
- Microsoft Office Suite
- Office Management
- Staff Scheduling
- Multitasking and Organization
- Report Preparation and Analysis
Timeline
Federal Work Study Student
Financial Aid Office
2024.08 - Current
Bussing Coordinator
Department Of Education
2014.01 - 2023.09
Barista
Starbucks, Barista
2012.10 - 2014.07
Store Manager
RadioShack
2001.12 - 2011.10
Bachelor of Arts - Music
York College of The City University of New York
Associate of Science - Liberal Arts And Sciences
Boricua College
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