Che Hsu Wang
Astoria,Queens
Summary
Results-driven District Manager with extensive experience in multi-unit operations, quality assurance, and food safety management. Skilled in collaborating with cross-functional teams, including operations, to develop strategies that improve store performance, customer satisfaction, and regulatory compliance. Proven leader in coaching store managers and staff to achieve excellence in customer service, operational efficiency, and food safety standards. Seeking to leverage expertise in retail management and food safety to drive business growth and success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality and Food Safety Regional Manager
HEYTEA
06.2023 - Current
- Spearheaded the North American expansion, successfully opening 20+ new stores, while collaborating closely with operations teams to ensure that all locations met financial, operational, and food safety goals.
- Developed and implemented district-wide strategies focused on improving operational efficiency, customer satisfaction, and adherence to local food safety regulations.
- Worked hand-in-hand with store managers and the operations team to optimize store layouts, customer flow, and service delivery, resulting in enhanced customer experiences and increased revenue.
- Trained and coached store managers to foster a culture of accountability and continuous improvement, with a focus on both operational success and regulatory compliance.
- Provided expertise on quality control and food safety, helping stores address compliance challenges and mitigate potential risks, contributing to overall business success.
SQF Practitioner / Quality and Food Safety Manager / PCQI / Trainer
RED V FOODS
01.2023 - 12.2023
- Led a cross-functional team of 15, partnering with operations to ensure compliance with SQF standards while enhancing overall store performance.
- Collaborated with operations management to streamline processes, develop team training programs, and align quality assurance goals with business objectives.
- Delivered hands-on training for staff on food safety protocols, allergen control, and customer service, ensuring a cohesive approach to customer satisfaction and food safety.
- Played a key role in aligning food safety standards with operational goals, ensuring stores were audit-ready while also optimizing performance and customer experience.
SQF Practitioner / Quality Manager / Trainer
HIGH ROAD CRAFT ICE CREAM
01.2021 - 12.2022
- Managed QA and sanitation teams across two facilities, collaborating with operations to implement best practices in food safety and improve overall store performance.
- Worked with operations to design training programs for both QA and store teams, focusing on enhancing customer service while ensuring regulatory compliance.
- Successfully led efforts to optimize production processes and reduce operational inefficiencies, directly contributing to increased audit scores and customer satisfaction.
- Actively engaged with operations to ensure that food safety initiatives aligned with broader business goals, contributing to the successful growth and development of both facilities.
Technical Service Engineer II / Assistant Scientist / Manufacturing Specialist
IMPAX LABORATORIES
01.2012 - 12.2016
- Collaborated with operations and quality teams to manage technical transfer projects, ensuring regulatory compliance and operational success.
- Developed training programs that aligned manufacturing standards with operational efficiency, resulting in improved productivity and enhanced client satisfaction.
- Provided expertise on regulatory and quality issues, helping cross-functional teams achieve a balance between operational goals and compliance.
Education
Master of Biomedical Engineering - Environment Science
National Tsing Hua University
Skills
- Multi-Unit Operations Management
- Quality Assurance & Food Safety Compliance
- Leadership Development & Team Coaching
- Customer Service Optimization
- Strategic Planning & Execution
- Collaboration with Operations & Team Development
- Regulatory Compliance & Risk Mitigation
Certification
- SQF Certification
- PCQI Certification
- HACCP/HARCP Certification
Timeline
Quality and Food Safety Regional Manager
HEYTEA
06.2023 - Current
SQF Practitioner / Quality and Food Safety Manager / PCQI / Trainer
RED V FOODS
01.2023 - 12.2023
SQF Practitioner / Quality Manager / Trainer
HIGH ROAD CRAFT ICE CREAM
01.2021 - 12.2022
Technical Service Engineer II / Assistant Scientist / Manufacturing Specialist
IMPAX LABORATORIES
01.2012 - 12.2016
Master of Biomedical Engineering - Environment Science
National Tsing Hua University
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