Che' Kirkland
Ogden,UT
Summary
Proven leader in hospitality and restaurant management, notably at Garcia's Mexican Restaurant, where I spearheaded operations to significantly enhance customer satisfaction and operational efficiency. Expert in inventory management and team leadership, my strategies consistently exceeded performance targets, achieving top guest satisfaction ratings. Skilled in complaint resolution and staff training, I excel in fostering environments that prioritize excellence and efficiency.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Best Western Hotel
05.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Restaurant Manager
Garcia's Mexican Restaurant
08.2017 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Assistant Restaurant Manager
Village Inn Restaurant
04.2007 - 09.2017
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Education
High School Diploma -
Eastern Alamance High School
Mebane, NC05-1996
Skills
- Inventory management
- Operational efficiency
- Purchasing and planning
- Waste reduction
- Pricing strategy
- Team management
- Reliable and responsible
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Staff scheduling
Timeline
Front Desk Agent
Best Western Hotel
05.2023 - Current
Restaurant Manager
Garcia's Mexican Restaurant
08.2017 - 01.2023
Assistant Restaurant Manager
Village Inn Restaurant
04.2007 - 09.2017
High School Diploma -
Eastern Alamance High School
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