Hi, I’m
CHE A. BRANHAM
Middletown,DE.
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
Work History
Southeastern Pennsylvania Transportation Authority Septa
Passenger Service Representative
06.2022 - Current
Job overview
- Provides exceptional customer service to passengers, addressing concerns and resolving issues.
- Maintains up-to-date knowledge of railroad policies and procedures to provide top-quality service.
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating a welcoming, positive experiences.
- Exhibits high energy and professionalism when dealing with passengers and staff.
- Instructs passengers on safety and procedures and answers all passenger inquiries.
- Announce train status updates and information about train arrivals/changes over PA system.
ComedyByTuRaeLLC
Management/Assistant
07.2015 - Current
Job overview
- Establish strong relationships to partner with and navigate artists with a wide range of personality types.
- Supported artist goals with corresponding action plans and timelines.
- Stayed abreast of industry trends via trade publications, events and social media to keep artists at forefront of ever-changing landscape.
- Assist artist with establishing release timelines and flow of related marketing assets.
- Oversees budget and works with artist to drive fiscal responsibility and profitability.
- Set realistic expectations with artist to consistently deliver on expectations.
- Organize and attend industry events for talent and artist promotion.
- Fosters relationships with industry professionals for future connections.
Education
Community College of Philadelphia , Philadelphia, PA
1996
Skills
- Microsoft Office 365
- Critical Thinking
- Managing Career Progression
- Transportation Information
- Public Announcement
- Document and Records Management
- Industry Trends
- Brand Management
- Graphic Design
- Negotiation
Accomplishments
- Recipient of SEPTA General Managers Customer Service Award
- Recognition Award for exceptional service to citizens and customers of SEPTA
- SEPTAcular Certificate of Appreciation
Languages
Spanish
Elementary
Timeline
Passenger Service Representative
Southeastern Pennsylvania Transportation Authority Septa
06.2022 - Current
Management/Assistant
ComedyByTuRaeLLC
07.2015 - Current
Community College of Philadelphia
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