Chealsey Grimes
Crowley,TX
Summary
Accomplished leader with a proven track record in the Financial Services industry, excelling in operations management and team development. Spearheaded initiatives that revitalized market growth and consistently exceeded expectations. Skilled in relationship management and critical thinking, adept at fostering partnerships and leading teams to success.
Overview
11
11
years of professional experience
Work History
Market Financial Center Manager
Bank of America
04.2024 - Current
- Implemented policies to improve efficiency and market performance.
- Supported market with 100+ junior associates and 20+ leaders.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated market performance and provided coaching to address opportunities.
Financial Center Manager
Bank of America
11.2020 - 04.2024
- Oversaw branch operations and workflow for consistency.
- Exhibited excellent communications and customer service relations skills.
- Developed and maintained relationships with community organizations to empower financial literacy.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Developed associates to ensure career growth.
- Led and motivated a team of 10+ employees to success.
Senior Banker
Bank of America
02.2018 - 11.2020
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Exceeded sales goals quarter over quarter.
- Maintained above average customer feedback scores.
- Networked to identify potential new clients and expand geographic territories.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Sales Manager
Verizon
03.2014 - 11.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expand sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Skills
- Talent Recruitment
- Operations Management
- Partnership Development
- Relationship Management
- Team Development
- Sales management
- Critical Thinking
- Financial Resource Management
- Team Building Leadership
- Cash Flow Management
- Financial analysis and reporting
- Fraud Detection
- AML Compliance
Timeline
Market Financial Center Manager
Bank of America
04.2024 - Current
Financial Center Manager
Bank of America
11.2020 - 04.2024
Senior Banker
Bank of America
02.2018 - 11.2020
Sales Manager
Verizon
03.2014 - 11.2017
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