Cheana Hanes

• Supported restaurant closing, restocking items and reporting shortages.
• Monitored food preparation and offered feedback on portion size and presentation.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Assisted wait staff with timely food delivery and guest requests.
• Assisted customers with carry-out service.
• Provided attentive service and proactively assessed guest needs.
• Engaged in suggestive selling and other sales techniques.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Set up advertising signs and displays on shelves, counters and tables.
• Offered product samples, answered questions and helped customers find items.
• Monitored dining room inventory and replenished as necessary.
• Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional service.

• Managed store organization, maintenance and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Generated repeat business by developing and maintaining strong team of 20 employees devoted to customer service.
• Performed nightly store and team performance audits.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Promoted business strategy by implementing improvements based on guest feedback.
• Generated spreadsheets detailing sales information.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Examined merchandise to verify correct pricing and attractive displays.
• Coordinated weekly conferences with store associates to communicate sales and customer service goals.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Completed routine store inventories.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Optimized store displays and appearance via strategic merchandising.
• Created employee schedules to align coverage with forecasted demands.
• Hired, trained and supervised retail team members bringing in $700,000 in annual revenue.
• Submitted reports to senior management to aid in business decision-making and planning.
• Led the implementation of new point of sale (POS) system. Had to learn new POS system, as well as teach team while not hindering the sales process.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Managed scheduling for store shifts to accomplish proper staffing.
• Trained and managed associates in customer service and sales techniques.
• Trained new employees on proper protocols and customer service standards.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.

• Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
• Researched furniture materials and suggested pieces to clients based on budget and want.
• Communicated with clients to find and design layout best suited for client needs and location.
• Followed up with clients after installation and delivery to gauge customer satisfaction.
• Updated customers on scheduled deliveries of furniture to homes.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.

• Dealt tactfully and efficiently with demanding customers
• Responsible for handling cash and giving accurate change
• Regularly checked on guests to ensure satisfaction with each food course and beverages
• Consistently adhered to quality expectations and standards
• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
• Preparing and serving drinks to customers following the recipes set
• Provide accurate and high-quality service in a fast paced environment

• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Checked identification for minimum age for sale of alcoholic beverages.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories and merchandise care.
• • Consistently execute to the selling model
  • Meet selling goals/expectations during scheduled shifts
  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
  • Support replenishment activities that keep the store full and abundant
  • Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
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• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.
• • Addressed customers by name with a smile and direct eye contact
  • Regularly checked on guests to ensure satisfaction with each food course and beverages
  • Consistently adhered to quality expectations and standards
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
  • Trained new waitresses and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
  • Worked special events (youth programs)
  • Worked with individual servers to improve performance

• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Delivered consistently accurate orders, special requests and menu alterations.
• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• • Maintained a neat and clean work environment (changed displays to maintain a fresh look, straighten merchandise)
  • Answered telephone and helped direct customers • Sold and promoted merchandise, assisted with inventory restock merchandise
  • Responsible for cash drawer
  • Counted back change correctly
  • Assisted customers by directing them to the right aisle or representative
  • Developed close personal relationships with co-workers
  • Assisted in training new employees
  • Calculated discounts as appropriate