Summary
Overview
Work History
Education
Skills
Core Values
Languages
Interests
Timeline
Generic
Chebony Perine

Chebony Perine

Washington

Summary

Chebony is a proactive and positive customer oriented professional with ten years of experience front-facing both external and internal clients in the property management industry. She has received 2 awards for delivering outstanding service and has consistently surpassed her target KPIs for staffing.

With an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction, she excels at carrying out regular operational reviews and leading the concierge department to success.

Overview

10
10
years of professional experience

Work History

REGIONAL OPERATIONS MANAGER

Kares Management
01.2022 - Current
  • I lead a regional team of 150+ employees, and manage the day to day operations of the Concierge Department including the DC, MD, VA, and Philadelphia area.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Developed and delivered comprehensive training programs, resulting in increased employee engagement and performance
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Enforced compliance with local, state and federal regulations and company standards.

CALL CENTER MANAGER

Kares Management
01.2019 - 12.2019
  • Managed and supervised a team of call center representatives ensuring operational efficiency and performance.

STAFFING COORDINATOR

Intersolutions
01.2016 - 12.2018
  • Coordinated staffing needs for a large organization, scheduling shifts and ensuring optimal employee coverage.
  • Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.

CONCIERGE

Intersolutions
01.2015 - 12.2016
  • Proficient in managing guest requests, reservations, and coordinating various services.
  • Strong customer service skills, providing exceptional assistance and personalized recommendations to guests.
  • Efficient problem solver, resolving issues promptly and ensuring guest satisfaction.

Education

BBA - Marketing (Coursework Completed)

Howard University
Washington, DC
06-2015

Skills

  • Team Leadership
  • Project Management
  • Negotiation
  • Vendor Relations
  • Customer service
  • Communication
  • Problem-solving
  • Time management
  • Staff supervision
  • Operational efficiency
  • Excellent interpersonal skills
  • Sales support
  • Key performance indicators

Core Values

Get 'er Done Award-2022


Department of the Year- 2023

Languages

Spanish
Professional Working

Interests

CYCLED! Takoma Park


  • Shwinn Certified Spin Instructor with two classes per week
  • Committed to improving personal fitness through regular participation in Cycling

Timeline

REGIONAL OPERATIONS MANAGER

Kares Management
01.2022 - Current

CALL CENTER MANAGER

Kares Management
01.2019 - 12.2019

STAFFING COORDINATOR

Intersolutions
01.2016 - 12.2018

CONCIERGE

Intersolutions
01.2015 - 12.2016

BBA - Marketing (Coursework Completed)

Howard University

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Chebony Perine