Chebria Peterson
Lehigh Acres,United States
Summary
Dedicated customer service professional with a proven track record of over 10 years in delivering exceptional support in fast-paced environments. Known for resolving customer inquiries and handling complaints with ease, ensuring high levels of satisfaction. Strong communicator who excels at problem-solving and maintaining a positive rapport with clients. Passionate about enhancing customer experiences and making valuable contributions to team success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alta Care Resources
Fort Myers, FL
09.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Streamlined call flow processes for more efficient response times and increased productivity.
Customer Service Representative
Sandy Park Development Center
Fort Myers, FL
08.2015 - 08.2017
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Maintained detailed documentation on resident interactions, incidents, and progress towards care plan goals for thorough record-keeping purposes.
- Facilitated group activities that encouraged social interaction among residents, fostering lasting friendships and community bonds.
- Observed changes in resident behavior or health status, promptly reporting concerns to nursing staff for timely intervention.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Customer Service Associate
Burger King
Fort Myers, FL
05.2010 - 08.2015
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Education
Diploma -
Dunbar High School
Fort Myers, FL05.2008
Skills
- Skills:
- Leadership, collaboration, communication, interpersonal skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Scheduling
- Daily living assistance
- Personal Care
- Disability Awareness
- Documentation And Reporting
- Cleaning and sanitation
- Positive attitude and enthusiasm
- Patience and Empathy
- Fast and efficient service worker
- Dependable
- Ability to adapt
- Time management
Accomplishments
1. Consistently Delivered Excellent Service: Recognized for consistently providing high-quality customer service and maintaining a positive customer and patient experiences.
2. Adapted to Challenging Situations: Adapted quickly to changes in products or policies, effectively communicating updates to customers and patients.
3. Trained New Employees: Assisted in training new customer service representatives, ensuring they adhered to company standards and best practices.
Timeline
Customer Service Representative
Alta Care Resources
09.2017 - Current
Customer Service Representative
Sandy Park Development Center
08.2015 - 08.2017
Customer Service Associate
Burger King
05.2010 - 08.2015
Diploma -
Dunbar High School