Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Che Che Frazier

Las Vegas,NV

Summary

Dynamic and dedicated Licensed Massage Therapist with extensive experience at Excalibur Hotel & Casino. Expert in deep tissue and Swedish massage, I excel in client retention through exceptional service and empathetic communication. Committed to continuous education, I enhance client well-being and satisfaction, fostering a calming environment that promotes relaxation and recovery.

Overview

2026
2026
years of professional experience

Work History

Massage Therapist

Excalibur Hotel & Casino
  • Developed strong communication skills through client consultations and feedback sessions.
  • Collaborated with team members to create a welcoming environment for clients.
  • Followed all health and safety protocols during treatments to ensure compliance.
  • Adapted massage techniques based on individual client needs and preferences.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
  • Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
  • Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
  • Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Performed aroma therapies and specialized relaxation techniques.
  • Researched new massage techniques and treatments.
  • Developed customized massage programs to meet unique requirements.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Learned and applied various massage techniques to promote relaxation and well-being.

Massage Therapist

MGM Grand Hotel
03.2024 - Current
  • Learned and applied various massage techniques to promote relaxation and well-being.
  • Assisted clients in understanding treatment options and expected outcomes.
  • Maintained a clean and organized workspace to ensure client safety and comfort.
  • Engaged in ongoing education to enhance knowledge of anatomy and physiology.

Massage Therapist

Excalibur Hotel & Casino
05.2012 - 03.2024

I was responsible for performing various massage treatments such as: Deep Tissue, Swedish, Sports, Reflexology, Athletes, Prenatal, Hot Stone, CBD, Hot Stone, Body Wraps, Scalp, Scrubs. Also Chair Massage in the Las Vegas Convention Center, Poolside & VIP Massage in the Mansion/Skyloft.

Education

Associate of Science - Massage Therapy

Las Vegas College
NV
04.2007

Skills

  • Deep tissue massage
  • Swedish massage
  • Professionalism and ethics
  • Stress relief massage
  • Body treatments
  • Trigger point massage
  • Hot stone massage
  • Anatomy knowledge
  • Sports massage
  • Thai massage
  • Social skills
  • Reflexology techniques
  • Myofascial release
  • Prenatal massage
  • Continuing education
  • Range of motion improvement
  • Treatment Planning
  • Aroma therapy
  • Self-care practices
  • Hydrotherapy techniques
  • Therapeutic touch
  • Neuromuscular therapy
  • Reflective listening
  • Customer needs assessment
  • Reflexology
  • Body mechanics
  • Customer consultation
  • Postural assessment
  • Relationship building and management
  • Lymphatic drainage
  • Anatomy
  • Sales expertise
  • Wellness programs
  • Strong manual dexterity
  • Geriatric massage
  • Aromatherapy knowledge
  • Physical strength
  • Shiatsu technique
  • Craniosacral therapy
  • Pediatric massage
  • Orthopedic massage
  • Service optimization
  • Pain management
  • Emotional intelligence
  • Client retention
  • Herbal wraps
  • Knead muscles
  • Wellness coaching
  • Whole body massage
  • Stress management techniques
  • Physical power
  • Treatment modalities
  • European stone massage
  • Massage equipment knowledge
  • Client assessment
  • Reiki
  • Spa treatment knowledge
  • Neurophysiology
  • Trigger point therapy
  • Psychology
  • Customer service
  • Relaxation techniques
  • Muscle and soft tissue massage
  • Licensed massage therapist (LMT)
  • Chair massage
  • Scalp massage
  • Essential oil application
  • Aromatherapy and reflexology
  • Facial massage
  • Sales and marketing
  • Pressure points
  • Team collaboration
  • Cupping therapy
  • Special events
  • Manual lymphatic drainage massage
  • Acute and chronic pain management
  • Email and phone etiquette
  • Product and service promotion
  • Essential oil preparation and blending
  • Certified massage therapist
  • Range of motion assessment

Accomplishments

I was awarded the prestigious Customer Service Excellence Award for my work as a massage therapist at the Cashman Center in Las Vegas in 2015 & 2016!

Timeline

Massage Therapist

MGM Grand Hotel
03.2024 - Current

Massage Therapist

Excalibur Hotel & Casino
05.2012 - 03.2024

Massage Therapist

Excalibur Hotel & Casino

Associate of Science - Massage Therapy

Las Vegas College