Heather Turner

ℑ Serve as the expert and lead for a defined area of practice (digital transformation), providing vision and strategic direction

ℑ Lead a team of 60+ managers & consultants, w/roles including project/program managers, CoS, strategists, TPMs, change management experts, PMMs & business analysts

ℑ Lead annual strategic planning for practice: including OB/revenue forecasting, resource modeling, maturity assessments, L&D curriculum, practice-led sales initiatives and digital marketing thought leadership RoB

ℑ Responsible ongoing for practice financial targets ($24mm annual), including sales, resourcing & risk management

ℑ Act as a trusted advisor and strategic lead with clients, including account lead for Revel’s largest portfolio (grew from $6mm in FY23 to $15mm in FY24)

ℑ Work cross-functionally across practices and sales reps as practice SME for growth accounts

ℑ Report directly to and partner closely with Infogain & Revel executive leadership, through cross-functional sales plays, MBR/QBR reporting, annual fiscal planning & reporting

ℑ Mentor and manage Revelers in the Community through delivery, L&D and providing 1:1 coaching

ℑ Ensure alignment of annual associate goals to practice and Revel/IG and set practice-wide training and upskilling requirements. Oversee normalization for annual compensation cycle

ℑ Responsible for practice RoB, comms and overall PSAT/CSAT & attrition

ℑ Oversee all practice hiring, to ensure quality fit, skills alignment, DE&I

ℑ Oversee budget, resources, profitability, process and governance standards for large engagements

ℑ Create function-specific COEs, including PMO and web strategy

Marketing Operations SME

Client Spotlight: Microsoft GDC Web Marketing

ℑ Lead and directly manage a team of consultants, primarily filling web strategy, ROB and PMO functions

ℑ Provide strategic consulting and facilitate workshops with senior client leadership team to create a centralized PMO CoE, including supporting Martech stack and tech migration plan, org design and workflow modeling

ℑ Responsible for delivery and account oversight, eg. functions described below as ACCN Global Delivery Lead

ℑ Create an inclusive, collaborative and motivated community of consultants

ℑ Establish account-level rigor and process (emphasis on strategy and finance)

Responsibilities Include:

ℑ Lead a team of 30+ managers & consultants

ℑ Responsible for practice financial targets, including sales and resourcing

ℑ Act as a trusted advisor with clients, including account lead for Revel’s largest portfolio

ℑ Partner closely with Infogain & Revel executive leadership and senior managers to support practice management and development

ℑ Mentor and manage Revelers in the Community through delivery, L&D and providing 1:1 coaching

ℑ Manage budget, resources, profitability, process and governance standards for large engagements

ℑ Design and implement business changes that drive digital operating model transformation

ℑ Support Client Service Partners on sales pursuits

Project Details: Lead a team of 40 people to centralize and re-imagine Microsoft's global event infrastructure, with an emphasis on evolving to the new normal.

Service Delivery Lead responsibilities include:

ℑ Mobilization activities such as variable resource forecasting and onboarding, R&R charter and team leadership training

ℑ Risk and Issue Tracking

ℑ Project Status Dashboard Management

ℑ Team and Workstream Management

ℑ Data Privacy and Governance Adherence

Account Delivery Lead responsibilities include:

ℑ Client Escalation

ℑ Accountable for SLA/KPI Metrics

ℑ MBR/QBR Lead

ℑ Baseline Scope and Change Control

ℑ Financial Ownership

ℑ Transparency and Communication

ℑ Business Planning Continuity

ℑ Contract Obligations

Team Management:

ℑ Lead a team of 5 Program Managers that execute marketing operations and automation initiatives, including operations strategy consultation, technical and non-technical program management, demand center management and intake system design, upstart and administration.

ℑ Provide coaching and guidance on daily work tasks as well as longer-term career development goals and growth opportunities

ℑ Make resourcing decisions and cross-collaborate with other managers to address needs

ℑ Manage approval and administrative duties related to PTO, PD, etc

ℑ Have regular 1:1 & team meetings

ℑ Provide feedback on performance and goals

ℑ Represent and advocate for employees during bi-annual Performance Achievement Process

ℑ Support retention for clients

Department Development:

ℑ Conception, formalization, expansion, socialization, and ongoing refinement of Service Offerings

ℑ Continued education of team in B2B Event and Marketing Technology including basic concepts and application within relevant tools

ℑ Support new business growth and expansion, including client pitches

ℑ Analyze department metrics to inform reporting and improved efficiency

ℑ Leverage team to enable growth globally

ℑ Lead department initiatives and projects to advance the department

Team Management:

ℑ Manage and lead a team of individual contributors that execute marketing operations and automation initiatives

ℑ Provide coaching and guidance on daily work tasks as well as longer-term goals and growth opportunities

ℑ Provide input on resourcing decisions and collaborate with other managers to address needs

ℑ Manage approval and administrative duties related to PTO, PD, etc

ℑ Have regular 1:1 & team meetings

ℑ Provide feedback on performance and goals

ℑ Support client retention for the clients your team services

Department Development:

ℑ Aid in the conception, formalization, expansion, socialization, and ongoing refinement of Service Offerings

ℑ Maintain an understanding of B2B Event and Marketing Technology including basic concepts and application within relevant tools

ℑ Support new business growth and expansion

ℑ Analyze department metrics to inform reporting and improved efficiency

ℑ Leverage team to enable growth globally

ℑ Lead department initiatives and projects to advance the department