Chedia Arfaoui
West Hollywood,CA
Summary
Passionate, Results driven and Resourceful Area Manager with over 10 years of experience in Luxury Retail Management, recognized for a resilient approach to challenges. Expertise in leading teams to achieve excellence in customer service while fostering an environment of compassion and loyalty. Proven track record of delivering results through meticulous attention to detail and a commitment to meeting business objectives. Aspires to continue driving team success and enhancing customer experiences in a luxury retail setting.
Overview
20
20
years of professional experience
Work History
Area Manager
Christian Louboutin
Beverly Hills, CA
10.2023 - Current
- Strengthen the stores organization and provide the leadership needed to achieve sales and operations goals
- Define and set, with EVP of Retail, clear goals and sales plans
- Build Store Managers' competencies, empower them by delegating challenges and providing them with Network exposure
- Build, maintain and follow up action plans done by store managers
- Organize regular check-ins with Teams and Managers to ensure alignment and growth.
- Oversee the recruitment process for new staff members including interviewing and training.
- Inspect store facilities regularly to ensure compliance with safety regulations and standards.
- Ensure that store personnel adhered to company policies related to cash handling, security systems, VM Policies
- Identify business opportunities by analyzing consumer trends within local markets.
- Monitor and evaluated district performance to ensure goals were met.
- Develop strategies for increasing sales, market share and customer satisfaction.
- Boost team morale and overall revenues by creating and implementing sales contests.
- Cultivate positive rapport with associates and team leadership.
- Improve profit margins by effectively managing expenses, budget and overhead.
Boutique Director
Christian Louboutin
Los Angeles, USA
04.2017 - 10.2023
- Established a supportive workplace fostering team confidence.
- Ensured consistent Stock accuracy through effective management of the BOH Team's weekly cycle counts..
- Assisted department managers and sales supervisors in grasping daily task challenges.
- Relocated business operations to Rodeo Dr, resulting in a 300% increase in the first year.
- Surpassed goals by implementing sales incentives, identifying, and optimizing business opportunities.nities.
- Visited HQ quaterly for Market to ensure purchases aligned with market needs.
- Implemented targeted marketing strategies that significantly boosted brand awareness and business growth.
- Redesigned our 'Selling Ceremony' with a more client-focused approach.
- Raised brand visibility by hosting in-store and off-site events.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed policies and procedures to ensure compliance with corporate standards.
- Monitored market conditions and competitor activities to inform business decisions
- Assessed employee performance against established benchmarks or targets.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Managed crisis situations to minimize impact on operations and reputation.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Analyzed data to inform decision-making and strategic direction.
- Delegated work to staff, setting priorities and goals.
Assistant Boutique Manager
Christian Louboutin
West Hollywood, CA
04.2015 - 04.2017
- Supported Boutique manager with daily operational activities while surpassing my individual sales goals
- Cultivated loyal customer base by providing excellent customer service.
- Supervised daily operations including opening and closing duties, cash handling, daily closing emails
- Processed payments using cash registers and POS systems, ensuring accuracy of all transactions.
- Monitored staff schedules, managed employee timecards in accordance with local labor laws
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Provided training sessions for new team members on store policies and procedures.
- Recommended changes or improvements based on customer feedback or market research data (Relocation needed)
- Trained staff to have extensive product knowledge and upselling skills.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
Assistant Boutique Manager
Christian Louboutin
Paris
01.2013 - 03.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate events and special projects.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Cashier Supervisor
Christian Louboutin
Paris
01.2012 - 01.2013
- Operated cash register or POS system to receive payment by cash, check and card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone or by email regarding store operations, product information and order placement.
- Performed other duties as assigned by management such as weekly business reports
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Private Banker
Christian Louboutin
Paris, France
05.2005 - 01.2012
- Modified, opened and closed customer accounts.
- Assisted clients with their financial planning needs, including investment and retirement planning.
- Provided advice on various banking products such as savings accounts, loans, investments or insurance policies.
- Conducted research to identify potential new clients and analyze their financial needs.
- Developed customized plans for each client based on their individual goals and objectives.
- Analyzed customer portfolios for risk management purposes and recommended strategies for mitigating risk exposure.
- Participated in seminars, webinars, conferences related to private banking industry updates and trends.
- Ensured that all regulatory requirements are met when dealing with any type of transaction involving a customer's account.
- Managed relationships with high-net-worth individuals in order to build trust and loyalty towards the bank's brand.
- Developed asset protection strategies for clients.
- Met needs of high net-worth individuals looking to manage assets.
- Identified financial needs of customers and presented appropriate product and service options.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Education
Associate of Business And Finance - Financial Management
CFPB
Paris01.2008
Associate of Arts - Modern Literature
La Sorbonne
Paris06-2004
Skills
- Multi-unit management
- Leadership skills
- Sales minded and Result Driven
- Goals and performance
- Operations
- Recruitment and hiring
- Relationship building and management
- Business development and planning
- Brainstorming ideas
- Systems and software expertise
- Adaptability
- Customer Relationship Management
- Clear Communication Skills
- Resilience
- Strategic Decision-Maker
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Professional
Arabic
Elementary
Timeline
Area Manager
Christian Louboutin
10.2023 - Current
Boutique Director
Christian Louboutin
04.2017 - 10.2023
Assistant Boutique Manager
Christian Louboutin
04.2015 - 04.2017
Assistant Boutique Manager
Christian Louboutin
01.2013 - 03.2015
Cashier Supervisor
Christian Louboutin
01.2012 - 01.2013
Private Banker
Christian Louboutin
05.2005 - 01.2012
Associate of Business And Finance - Financial Management
CFPB
Associate of Arts - Modern Literature
La Sorbonne
Similar Profiles
Kyran Kok _ 2301820CKyran Kok _ 2301820C
Sales Assistant at Christian LouboutinSales Assistant at Christian Louboutin
Nindya PutriNindya Putri
Client Advisor at Christian LouboutinClient Advisor at Christian Louboutin
Clelia Callozzo CifalàClelia Callozzo Cifalà
Sales assistant at Christian LouboutinSales assistant at Christian Louboutin