Summary
Overview
Work History
Education
Skills
Timeline
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Cheechee Jones

Tallahassee,FL

Summary

Proven leader with extensive experience in operations management and employee motivation, notably at Lowe's. Excelled in enhancing performance through strategic planning and training, achieving significant improvements in staff efficiency and safety compliance. Skilled in complex problem-solving and staff development, driving operational success and exceeding company goals.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

18
18
years of professional experience

Work History

Overnight Supervisor

Lowe's
04.2020 - Current
  • Oversaw and participated in night crew activities on stocking the store.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule that make sure we successful on making sure freight worked successfully
  • Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
  • Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.

Department Supervisor

Walmart
05.2016 - 04.2020
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Built and designed large displays weekly to promote specific products.

Assistant Manager

Family Dollar
06.2018 - 04.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Armed Security Officer

Barkely Security Agency
03.2012 - 05.2016
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.

Associate

Walmart
01.2010 - 04.2012
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.

Supervisor

Hardee's
09.2006 - 03.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Prep Food, Check Temp, Count inventory.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08.2015

Skills

  • Workplace Safety
  • Employee Motivation
  • Goal-Oriented
  • Training and mentoring
  • Staff Discipline
  • Staff Management
  • Processes and procedures
  • Complex Problem-Solving
  • Operations Management
  • Policy Enforcement
  • Strategic Planning
  • Priority management
  • Staff Development
  • Schedule development

Timeline

Overnight Supervisor

Lowe's
04.2020 - Current

Assistant Manager

Family Dollar
06.2018 - 04.2019

Department Supervisor

Walmart
05.2016 - 04.2020

Armed Security Officer

Barkely Security Agency
03.2012 - 05.2016

Associate

Walmart
01.2010 - 04.2012

Supervisor

Hardee's
09.2006 - 03.2010

High School Diploma -

Penn Foster Career School

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Cheechee Jones