CheeMoua Chang
Appleton,WI
Summary
Cybersecurity student at Fox Valley Technical College with a strong work ethic and developing hands-on skills in the areas of network security, windows server administration, and digital forensics. A bilingual team player with the ability to efficiently work in a fast paced environment.
Overview
5
5
years of professional experience
Work History
Retail Sales Specialist
Spectrum
04.2026 - Current
- Diagnosed and resolved customer device issues including slow performance, connectivity problems, and software configuration across mobile platforms.
- Educated customers on product features and technical capabilities to drive informed purchasing decisions.
- Guided customers through device setup, network settings, and troubleshooting steps.
- Provided bilingual technical support (English/Hmong), improving accessibility for non-English-Speaking customers.
- Provided technical support for account access, billing discrepancies, and service provisioning in a fast paced customer facing environment.
Cook/Prep Cook
MyMy Thai Street Food
03.2024 - 04.2026
- Prepared food items with attention to detail and quality control standards
- Helped with inventory and restocking to ensure the kitchen is ready
- Trained new staff members on food preparation procedures and safety guidelines.
- Adjusted quickly during peak hours of service to ensure efficiency and productivity.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
Cook/Prep Cook
Mai's Deli
10.2021 - 03.2024
- Prepared ingredients and dishes according to standardized recipes while making sure that food safety and sanitation guidelines were strictly followed.
- Effectively managed time to meet the demands of a fast-paced kitchen environment
- Ensured that workstations were organized to ensure accuracy, cleanliness, and efficiency.
- Worked with team members to ensure the smooth operation of the kitchen.
Education
Associate of Applied Science - Cybersecurity Specialist
Fox Valley Technical College
Appleton, WI05-2027
High School Diploma -
Appleton East High School
Appleton, WI06-2025
Certification of Completion - Engineering & Computer Science
Tesla Engineering Charter School
Appleton, WI06-2025
Skills
- Virtual Machines (VMware & VirtualBox)
- Active Directory (User & Group Management)
- Windows Server (Basic Configuration)
- Basic network troubleshooting
- Microsoft Office
- Cybersecurity fundamentals
- Wireshark (Packet analysis)
- Networking Fundamentals (TCP/IP, DNS, DHCP)
- Problem solving
- Adaptability
- Time Management
- Organized
- Team Collaboration
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Retail Sales Specialist
Spectrum
04.2026 - Current
Cook/Prep Cook
MyMy Thai Street Food
03.2024 - 04.2026
Cook/Prep Cook
Mai's Deli
10.2021 - 03.2024
Associate of Applied Science - Cybersecurity Specialist
Fox Valley Technical College
High School Diploma -
Appleton East High School
Certification of Completion - Engineering & Computer Science
Tesla Engineering Charter School