Cheena Andre

I am a customer service representative with six years of experience in bilingual customer support, technical support, stock management, and proficiency in sales. I excel in enhancing client satisfaction. My most noticed skills are effective communication, advanced knowledge in multiple ticketing systems, including ServiceNow and Zendesk, the ability to multitask, the ability to troubleshoot and resolve issues at a more advanced level, outstanding customer service skills, with the ability to empathize and professionally troubleshoot and resolve any situation, and the ability to handle multiple tasks effectively during busy times. I exercise patience and professionalism during stressful situations and pivot through the duration of the shift, consistently driving positive feedback and service ratings. I am committed to helping bilingual customers, and I have the analytical abilities to foster strong client relationships.