Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Cheena Shannon

Chicago,IL

Summary

Proven track record in enhancing community engagement, demonstrating exceptional customer service and verbal communication skills. Expert in safety procedures and conflict resolution, significantly improving operational efficiency and participant well-being. Skilled in multitasking and organization, adept at fostering positive environments and outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Laundry Attendant

East Lake Management
Chicago, IL
07.2023 - Current
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Provided excellent customer service at all times.
  • Complied with corporate and department standards and regulations to encourage safe and efficient operations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Community Engagement Specialist

Grand Boulevard Prevention Services
Chicago, IL
05.2022 - 07.2024
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified the needs of participants promptly and efficiently.
  • Advocated for youth's needs and interests in the community.
  • Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.

Home Care Aide

Help At Home
Chicago, Illinois
11.2021 - 11.2023
  • Transported individuals to medical appointments and assisted with errands.
  • Improved patient outlook and daily living through compassionate care.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Assisted with client personal care needs to foster independence and well-being.

Bus Aide

Chicago Public Schools CPS
Chicago, IL
11.2013 - 03.2021
  • Responded to emergency situations calmly and quickly following established procedures.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Maintained order on bus to prevent driver distraction.
  • Assisted special needs students with their transportation needs, providing extra support as needed.

Skills

  • Verbal and written communication
  • Time management
  • Administrative support
  • Conflict resolution
  • Multitasking and organization
  • Customer service

Certification

  • Food Service Sanitation Managers License, Illinois Department of Public Health
  • Food Service Sanitation Managers License, City of Chicago Department of Public Health
  • SERV Safe Food Protection Certification, National Restaurant Association Educational Foundation
  • Micro Business Certification, College of Technology

Timeline

Laundry Attendant

East Lake Management
07.2023 - Current

Community Engagement Specialist

Grand Boulevard Prevention Services
05.2022 - 07.2024

Home Care Aide

Help At Home
11.2021 - 11.2023

Bus Aide

Chicago Public Schools CPS
11.2013 - 03.2021

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Cheena Shannon