Cheer Klotko
Bronx,NY
Summary
Strong leader and problem-solver accustomed to a fast-paced environment with a proven track record of taking a medical practice from start-up to a bicoastal, multimillion-dollar practice. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable in all aspects of daily business operations, including, but not limited to: medical billing, credentialing, business development; website development; product development; marketing; HIPAA, SOX, JCAHO, Medicare, Medicaid compliance to name a few
Overview
10
10
years of professional experience
Work History
Site Manager
MedRite Urgent Care | Special Projects
05.2023 - Current
- Observe and ensure that all project operations are running smoothly, including monitoring foot traffic across all service stations at hotel and ensuring guests receive high quality customer service
- Learn to provide ongoing coaching and accountability for 50 team members in their roles utilizing performance management cycle
- Address performance issues with +M Senior Leadership
- Support +M Senior Leaders in efficiently managing resources, labor, services, supplies, and materials and identify opportunities to improve
- Ensure flawless execution of brand standards, including surgical cleanliness, on hotel grounds
- Support creating schedules and processing payroll for centers
- Support creating schedules and processing payroll for centers
- Ensure compliance with all standard operating procedures
- Ensure quality of lab or clinical processes in partnership with providers and medical assistants
- Assume other duties as assigned and warranted
- Anticipates and executes changes in policies, practices, and trends
- Leverages knowledge of business drivers to execute strategy and guide team's actions
- Plans and prioritizes work to meet commitments aligned with organizational goals
- Ability to apply right resource to correct process.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Assumed responsibility for personnel deployed to work site.
- Resolved issues between employees and customers using company policies.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Medical Practice Administrator
Blitz Footcare PLLC / Beverly Hills Golden Surgery Center
02.2013 - 04.2022
- Oversaw operations in New York office, Beverly Hills office, and surgery center
- Successfully managed expansion and build-out of 2 offices and 1 surgery center
- Identified practice needs and implemented strategies to facilitate relocation; established and implemented office policies and procedures
- Marketing/Branding
- Oversaw branding of provider, office, and surgery center
- Responsible for marketing to generate new patient leads; maintain monthly stats and identify trends to increase new patient leads
- Oversaw website developments and create content for Instagram and TikTok for three independent websites
- Oversaw all billing and in/out-of-network medical benefits; oversaw and optimized all collections and cash reconciliations; worked with insurance companies to attain optimal reimbursement
- Mentored/trained employees to ensure that staff was educated and able to manage patient concerns and questions, verify out-of-network coverage, and obtain authorizations as needed
- Kept license, certifications, and CMEs up to date
- Implemented new EMR/EHR and oversaw smooth transition between old tracking system and new EMR
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
2023 Certified HCPCS Course Completion -
AAPC
2023 Certified CPT Course Completion -
AAPC
Skills
- Salesforce
- eClinicla Works
- MacPractice
- Medical Billing
- Conflict Resolution
- Contract Negotiation
- Quality Control Programs
- SOP Development
- Site Operations
- Strategic Planning
- Conflict Mediation
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Site Manager
MedRite Urgent Care | Special Projects
05.2023 - Current
Medical Practice Administrator
Blitz Footcare PLLC / Beverly Hills Golden Surgery Center
02.2013 - 04.2022
2023 Certified HCPCS Course Completion -
AAPC
2023 Certified CPT Course Completion -
AAPC
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