Ylonda Baker
Brandon,FL
Summary
Knowledgeable and dedicated customer service professional with 15 years of experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Medical Services Coordinator
SET Comprehensive Care
Tampa, FL
02.2016 - Current
- Processed over 100 orders for all business units to enable provisioning and fulfillment of product therapies and services for work-related injuries
- Provided timely and responsive follow-up on all orders, price quotes, special authorizations, Letters of Medical Necessity, and other durable Medical Equipment workflows to all clients base which includes Adjusters, Nurse Case Managers, Medical Doctors, Vendor Partners, and attorneys.
- Processed health risk appraisals through accurate data entry
- Facilitated communication between patient, medical provider and pharmacy
Accounting Associate
Wal-Mart Stores
Tampa, FL
01.2000 - Current
- Daily replenishment of 50 cash Recycler and ATM Banking machine
- Daily pick-up processing identifying long/shortage in 50 registers and Cash Office completed Bank deposits, preparing and reviewing key reports, and reconciling some key journal accounts.
- Evaluated financial statements and computed ratios to determine performance of different operational divisions
Operations Team Leader
Priority Care Solutions
Tampa, FL
02.2014 - 02.2016
- Assisted Leadership Team in leading Operations Department on daily basis to achieve revenue goals set forth by Executive Management Assisted associates with escalations, and all other questions in need of answers to execute their daily work Responsible for training and mentorship for new employees.
- Developed and conducted desk and telephonic audits for variance analyses.
- Kept team in compliance with all applicable company and legal standards
- Assisted with development and implementation of quality controls, productivity standards and compliance guidelines
Care Coordinator
Priority Care Solutions
Tampa, FL
02.2011 - 02.2014
- Processed orders for all business units to enable provisioning and fulfillment of product therapies and services for work-related injuries Worked within window-based operating system provisioned by PCS Network of contracted and non-contracted providers.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
Education
High School Diploma - General Studies
George D. Chamberlain High School
06.1991
Skills
- Complaint resolution
- Report preparation
- Inbound and Outbound Calling
- Account management
- Professional telephone demeanor
Timeline
Medical Services Coordinator
SET Comprehensive Care
02.2016 - Current
Operations Team Leader
Priority Care Solutions
02.2014 - 02.2016
Care Coordinator
Priority Care Solutions
02.2011 - 02.2014
Accounting Associate
Wal-Mart Stores
01.2000 - Current
High School Diploma - General Studies
George D. Chamberlain High School
Similar Profiles
Brandi SmithBrandi Smith
Mental Health Associate at Mountain Comprehensive CareMental Health Associate at Mountain Comprehensive Care
ADETUNJI OLUWASEUN ADESIYANADETUNJI OLUWASEUN ADESIYAN
Care Assistant at Comprehensive Care LtdCare Assistant at Comprehensive Care Ltd
Cody ThompsonCody Thompson
Health Technician (Pediatrics/ Family Practice) at Chinle Comprehensive Health Care FacilityHealth Technician (Pediatrics/ Family Practice) at Chinle Comprehensive Health Care Facility