Nicole Surprenant
Sanger
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
11
11
years of professional experience
2
2
Certificate
Work History
Administrative
J&L Construction, LLC
Denton
09.2024 - Current
- Handled financial tracking, billing and administrative functions.
- Provided administrative support to executive management team.
- Created SOPs for new business initiatives, as well as updated existing documents to reflect changes in regulations or procedures.
- Managed documentation projects from concept to completion, adhering to strict timelines and quality standards.
- Edited documents for accuracy, readability, grammar, punctuation, clarity, flow, organization, consistency and style.
- Identified opportunities for process improvements and recommended solutions based on best practices.
Asst. Dining Director of Retail Operations
Compass Group/Chartwells Higher Education
01.2023 - 05.2024
- Ensured adherence to health and safety regulations in all retail locations
- Managed store operations, including inventory control, merchandising, and customer service
- Analyzed sales data to identify trends and make informed decisions on inventory planning
- Fostered positive work environment that promoted teamwork, collaboration, and employee engagement
- Collaborated with cross-functional teams on marketing campaigns, product launches, and promotional events
Food Service Director/Executive Chef
Elior North America
06.2018 - 02.2023
- Oversaw multi-unit foodservice format with culture of collaboration, consensus-building and discipline
- Achieved vision and strategy for foodservice team by leading day-to-day operations
- Trained and supervised staff in food preparation, portion control, sanitation, and safety procedures
- Implemented cost-control measures to maintain budgetary targets for food service department
- Maintained detailed records of expenses, revenues, payroll data, safety reports, and other relevant metrics
Utilities Secretary
City of Bay City Texas
10.2016 - 06.2018
- Managed office administration, including creating and maintaining spreadsheets for budgeting, inventory, and reporting
- Handled customer service calls, addressing public inquiries and resolving concerns efficiently
- Ordered and maintained office supplies and equipment to ensure smooth daily operations
- Assisted with FEMA documentation and compliance following natural disasters to secure aid and resources
- Organized and coordinated safety meetings, ensuring adherence to local government regulations and safety protocols
Education
Certificate of Completion - CDM
Blinn College
Schulenburg, TX01.2015
Associate - Culinary Arts
Collin College
Frisco, TX01.2014
Skills
- Team Leadership
- Workforce Scheduling
- Performance Analysis
- Vendor Relations
- Quality Assurance
- Conflict Resolution
- Inventory Management
- Budget Management
- Interpersonal Communication
- Time management
- Administrative operations
Certification
- ServSafe Food Management Certification exp 2029
- American Red Cross- First Aid and CPR Certifications
Timeline
Administrative
J&L Construction, LLC
09.2024 - Current
Asst. Dining Director of Retail Operations
Compass Group/Chartwells Higher Education
01.2023 - 05.2024
Food Service Director/Executive Chef
Elior North America
06.2018 - 02.2023
Utilities Secretary
City of Bay City Texas
10.2016 - 06.2018
Certificate of Completion - CDM
Blinn College
Associate - Culinary Arts
Collin College
References
References available upon request.
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