Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chefathialie Fenelus

Springfield

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Process Guide/Ambassador

Amazon
02.2024 - Current
  • Helping support daily management of department duties
  • Utilized company policies and guidelines to solve work problems.
  • Leading meetings, assigning job duties and communicating with internal and external suppliers
  • Escalates barriers to Operations leaders
  • Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals.
  • Trained new guides in best practices for tour delivery and safety protocols.
  • Created culture of continuous improvement, inspiring employees to take action and solve problems.

Office Assistant

Josaphat LLC
02.2019 - 09.2022
  • Assessed the needs of visitors and provided effective guidance to appropriate personnel
  • Provided administrative support by assisting staff members with tasks such as document handling, filing, and supply procurement
  • Streamlined office operations and procedures through effective management of calendars, appointments, reports, and records
  • Directed and transferred phone calls to the appropriate personnel in a timely manner
  • Maintained an organized filing system for paper documents and electronic files.
  • Took accountability for completing required administrative paperwork and business administration duties.

Customer Service Representative

Global Response
05.2018 - 01.2019
  • Maintained a high standard of professionalism while addressing difficult customer needs.
  • Managed the tracking process for orders, guaranteeing on-time delivery of goods or services.
  • Promptly and efficiently resolved customer complaints.
  • Provided accurate information on products and services in response to customer inquiries.
  • Demonstrated a commitment to delivering exceptional customer service to enhance overall customer satisfaction.
  • Established strong rapport with customers by fostering friendly and positive interactions.

Education

High School Diploma -

Dave Thomas Education Center
Pompano Beach, FL
06-2017

Skills

  • Multitasking Capabilities
  • Emergency handling
  • Equipment Planning
  • Pick
  • Pack
  • Problem-Solving
  • New Student Orientation
  • Team Leadership
  • Standard Operating Procedures

Certification

  • CPR 2022

Languages

English
Native or Bilingual
Haitian-Creole
Native or Bilingual
French
Professional Working

Timeline

Process Guide/Ambassador

Amazon
02.2024 - Current

Office Assistant

Josaphat LLC
02.2019 - 09.2022

Customer Service Representative

Global Response
05.2018 - 01.2019

High School Diploma -

Dave Thomas Education Center

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Chefathialie Fenelus