Chehoun Foundohou
Plainfield ,IL
Summary
Being in healthcare and dealing with elderly too for decades. Owned rental properties that I managed for 5 years. Managed very difficult tenants.
Overview
24
24
years of professional experience
Work History
Landlord Manager .
Cfharmonyproperties LLC.
01.2021 - Current
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
- Developed efficient systems for tracking property expenses, enabling accurate budgeting and financial reporting.
- Conducted comprehensive background checks on prospective tenants to ensure responsible occupancy and minimize risk.
- Maintained organized records of all tenant interactions, maintenance requests, and lease agreements for easy reference and efficient management.
- Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
- Streamlined communication between tenants and management through the implementation of a centralized online portal.
- Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.
- Prepared, submitted and acted within property budget to increase profit margin.
- Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
- Monitored market trends in order to adjust rental rates accordingly, ensuring competitiveness within the local real estate market.
- Managed showings, rental paperwork and collections for Type properties.
- Managed timely rent collections, minimizing delinquencies and maintaining consistent cash flow for the properties.
- Maximized property revenue through strategic rent pricing, negotiating lease terms, and managing vacancies.
- Negotiated service contracts and evaluated vendor performance through entire project cycle.
- Facilitated conflict resolution among tenants to maintain a positive living environment for all occupants.
- Implemented energy-efficient upgrades throughout properties, resulting in reduced utility expenses for both tenants and management.
- Increased tenant retention rates by consistently providing exceptional customer service and fostering a sense of community within the properties.
- Organized property events to foster a sense of community among residents, contributing to increased tenant satisfaction levels.
- Established strong relationships with local businesses to promote tenant referrals and community engagement.
- Collaborated with legal teams when necessary to navigate eviction processes efficiently while adhering to applicable laws and regulations.
- Negotiated favorable contracts with vendors for routine services, reducing overall property operating costs.
- Ensured optimal security measures were in place at each property by regularly updating access control systems and coordinating with security personnel.
- Maintained compliance with local regulations, ensuring all properties met safety standards and housing codes.
- Reduced vacancy rates by implementing effective marketing strategies to attract prospective tenants.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with legal counsel to resolve tenant disputes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Administered operations to handle needs of more than Number tenants across Number property units.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
Certified Nursing Assistant
Davis Home Care
02.2012 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Educated patients and family members on best home care practices for healing and recovery.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
Preceptor Supervisor
Complete Care .
02.2024 - 09.2024
- Collaborated with other preceptors and instructors to enhance student experience.
- Volunteered personal instruction and training to medical students through job shadowing and professional development.
Customer Service Representative
July and Sons
09.2000 - 11.2006
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
GED - Economy
CEG Abomey Calavi
Abomey Calavi05.2020
Skills
Customer service professional
Timeline
Preceptor Supervisor
Complete Care .
02.2024 - 09.2024
Landlord Manager .
Cfharmonyproperties LLC.
01.2021 - Current
Certified Nursing Assistant
Davis Home Care
02.2012 - Current
Customer Service Representative
July and Sons
09.2000 - 11.2006
GED - Economy
CEG Abomey Calavi
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