Summary
Overview
Work History
Education
Timeline
Generic

Cheikh Diop

Marketing

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Front Desk Agent

Marriott Hotel
Kalamazoo, MI
10.2022 - Current
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Apparel and Footwear

Dicks Sporting Goods
Portage, MI
01.2022 - 09.2022
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

BBA - Marketing

Western Michigan University
Kalamazoo, MI
09.2019 - Current

Timeline

Front Desk Agent

Marriott Hotel
10.2022 - Current

Apparel and Footwear

Dicks Sporting Goods
01.2022 - 09.2022

BBA - Marketing

Western Michigan University
09.2019 - Current

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Cheikh DiopMarketing