Cheila De la Cruz Cordero
Jackson Heights,NY
Summary
Continuously striving to meet and exceed expectations. Works best in challenging and critical situations. Performs exceptional in both teams and individually. Maintains composure in stressful events to create resolutions. Ambitious and reliable for new tasks and open minded to new ideas and procedures.
Overview
11
11
years of professional experience
Work History
NYC Stores Supervisor
Endeavor Air
08.2024 - Current
- Monitor all emails and make sure they are reviewed and completed.
- Ensure regulatory compliance with shipping, receiving and storing of our materials, including employee awareness and training requirements for Hazardous materials.
- Evaluate the needs of the department and delegate tasks to optimize overall production.
- Monitor employee productivity levels on a regular basis to identify areas of improvement.
- Manage payroll processing for the JFK team,ensuring accuracy and timely submission.
- Review and approve time-off requests, track attendance and handle payroll discrepancies.
- Manage scheduling for staff,ensuring adequate coverage for the operation.
- Develop and implement operational policies and procedures to ensure the efficiency and accuracy workflows.
- Develop strategies to improve team performance and productivity.
- Assess company operations for compliance with safety standards.
- Develop and maintain a safe working environment,adhering to all safety protocols and regulations.
- Monitor employee productivity to provide constructive feedback and coaching.
- Coordinate with other departments to ensure a smooth workflow and project alignment.
- Train new employees on company policies and procedures.
- Demonstrate strong problem -solving skills,resolving issues efficiently and effectively.
- Foster a positive and motivating work environment,leading to an increase in team morale.
- Track progress on projects and provide timely feedback to staff members.
- Perform additional functions which may be assigned from time to time
Cargo Acceptance Agent
AirServ corporation(Delta Airlines)
07.2014 - 01.2016
- Processed all shipping paperwork for all outbound shipments including air waybills, US security forms and IAC certifications
- Verified shippers and all paperwork are in compliance with TSA and Delta regulations
- Confirmed bookings and space on assigned aircrafts
- Tracked flight statuses, arrival times and arrival gate and notifying customer on changes
- Trained new hires on web vision Production System
- Meticulously examined all shipments and complete all checklists if applicable for semi-regulated dangerous goods.
Education
Associate's Degree - Criminal Justice
LaGuardia Community College
Long Island City, NY04-2023
Dental Assisting Program -
The New York School For Medical and Dental Assistants
05.2015
Skills
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Project management
- Task delegation
- Coaching and mentoring
- Staff management
Timeline
NYC Stores Supervisor
Endeavor Air
08.2024 - Current
Cargo Acceptance Agent
AirServ corporation(Delta Airlines)
07.2014 - 01.2016
Dental Assisting Program -
The New York School For Medical and Dental Assistants
Associate's Degree - Criminal Justice
LaGuardia Community College
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