Hi, I’m
CheiLa Hubbard
Alexandria,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
years of professional experience
Work History
The Color Fairy
Hair Salon Manager
03.2018 - Current
Job overview
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Recorded notes for future reference about customer preferences and services delivered.
- Successfully maintained 55% client retention rate.
- Drove sales up 58%-70% each year.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Implemented strategies and tactics to grow followers on social media channels.
- Created content with SEO keywords drawn from Google Analytics.
Halo Charity Events
Development Manager
02.2021 - 05.2021
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Set weekly goals for 10-15 inside sales representatives.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Took initiative to investigate and manage issues outside documented occurrences.
- Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
- Created spreadsheets via Microsoft Excel
HairSocial
Hairstylist
03.2019 - 11.2019
Job overview
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trained salon staff in traditional and innovative haircutting techniques and salon management
- Increased revenue through effective customer service and inventory management
Education
University of Maryland - Eastern ShorePrincess Anne, MD
Bachelor of Science from Sociology
Westlake High SchoolWaldorf, MD
High School Diploma
05.2015
Skills
- Customer Relations
- Research
- Mentoring
- Schedule Management
- Sales Management
- Social Media Expertise
- Search Engine Optimization Expertise
- Lead Generation
- Customer Retention
- Typing Speed 50 WPM
Timeline
Development Manager
Halo Charity Events
02.2021 - 05.2021
Hairstylist
HairSocial
03.2019 - 11.2019
Hair Salon Manager
The Color Fairy
03.2018 - Current
University of Maryland - Eastern Shore
Bachelor of Science from Sociology
Westlake High School
High School Diploma