Cheily Alvarez
Miami,FL
Summary
Dedicated and experienced professional with over 7 years of expertise in customer service, with extensive knowledge in property management and complaint resolution. Proficient in Microsoft Office, Adobe, and various CRM software, with a proven ability to manage complaints effectively. Skilled in credit reporting and handling credit-related disputes. Recognized for excellent interpersonal skills, a customer-focused mindset, and the ability to navigate challenging situations with professionalism and efficiency. Eager to advance my career by further expanding my knowledge and expertise.
Overview
4
4
years of professional experience
Work History
Credit Reporting and Dispute Specialist
United Property Management
Miami, FL
09.2022 - Current
- Report account balances and payment statuses to credit bureaus accurately and in a timely manner.
- Investigate and resolve customer credit disputes by analyzing account records and documentation.
- Collaborate with credit bureaus to ensure accurate reporting of account information.
- Maintain compliance with credit reporting regulations, such as the Fair Credit Reporting Act (FCRA).
Refund Specialist/Assistant Manager Refund
United Property Management
Miami, FL - Florida
06.2022 - Current
- Created training materials for new hires for the Refund Department.
- Performed tasks to assist the department manager, including handling complaints, processing payments, and issuing checks.
- Supported coworkers by answering questions and providing assistance as needed.
- Managed and processed all security deposit disposition letters for eight different rental properties.
- Handled customer disputes and complaints, ensuring timely and satisfactory resolutions.
- Submitted claims to insurance and bond companies, maintaining accuracy and compliance with policies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Managed all payments processing, invoicing and collections tasks.
Customer Service Specialist
Sunshine Medical Supply
Doral, FL
09.2021 - 06.2022
- Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order
- Provides patient education regarding usage of in-home equipment
- Completes sales orders with accuracy and speed
- Clerical, administrative or specialized support tasks in an office or field setting
- Provided excellent technical support
- Handled emails, inbound calls, and outbound calls
Fingerprint Technician
Advanced Fingerprints
Hialeah , FL
04.2021 - 09.2021
- Capability to use the Automated Fingerprint Identification System (AFIS) effectively.
- Mastery of fingerprint comparison
- Proficiency in verifying duplicate fingerprints
- Superior understanding of fingerprint testing software.
- Expert in the use of photography and digital imaging equipment
- Trained and monitored new employees on proper fingerprinting procedures, customer service guidelines and identification techniques.
- Utilized electronic live scan and traditional fingerprinting techniques.
- Provide excellent customer service by informing customers of procedures and processes.
Admissions Officer / Call Center Representative
Opportunity Training Careers
Hialeah , FL
03.2021 - 09.2021
- Maintained on-going contact with customers to build sales
- Cash Handling.
- Called consumers to secure payments on past due accounts.
- Corrected customer information on record when appropriate.
- Built strong rapport and relationship with prospective students.
- Computer skills
- Multitasking
- Product knowledge
- Organizational skills
Education
High School Diploma -
American Senior High School
2019
Associate of Arts - Business Management
Miami-Dade Community College
Hialeah, FL05.2022
Skills
- Microsoft Office (6 years)
- Entrata Software
- Credit Manager Reporting
- E-Oscar Credit Dispute
- Brightree - Management Software
- Public Speaking Skills (5 years )
- Organizational Skills (5 years)
- Cashier (4 years)
- Spanish (10 years)
- Customer Service (4 years)
- Technical Support
- QuickBooks
- Cash and check handling ( 5years)
Certifications and Licenses
- Adobe Certified Associate
- Business Specialist
- Certified Home Health Aide
- CPR Basic Life Support
- Register Behavior Technician
- Crisis Management Course
Timeline
Credit Reporting and Dispute Specialist
United Property Management
09.2022 - Current
Refund Specialist/Assistant Manager Refund
United Property Management
06.2022 - Current
Customer Service Specialist
Sunshine Medical Supply
09.2021 - 06.2022
Fingerprint Technician
Advanced Fingerprints
04.2021 - 09.2021
Admissions Officer / Call Center Representative
Opportunity Training Careers
03.2021 - 09.2021
High School Diploma -
American Senior High School
Associate of Arts - Business Management
Miami-Dade Community College
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