Summary
Overview
Work History
Education
Skills
Timeline
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Cheirane Middleton

Atlanta,GA

Summary

Extensive experience in customer service and sales. Highly organized professional establishes relationships with customers. Stays calm under pressure. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service experience.

Overview

27
27
years of professional experience

Work History

Salesperson

Standup Wireless
03.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Roadside Assistance Agent

Agero
08.2021 - 03.2023
  • Ensured customer's safety at all times. Assisted customer concerns involving car lockouts, tows, winch service and roadside tire replacement service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Customer Service Representative

Encore Film & Music
08.2001 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Customer Service Specialist

United Parcel Service
01.1996 - 11.2000
  • Responsible for inbound and outbound calls to customers with damaged product due to UPS shipping.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted customer with claims to ensure customer is reimbursed for damaged goods.

Education

Some College (No Degree) - Electronics Technology

ITT Technical Institute
Norfolk, VA

Skills

  • Sales Presentation
  • Deal Negotiations
  • Customer Understanding
  • Corrective Actions
  • Customer Care
  • Calming Strategies
  • Complaint Handling
  • Customer Experience Improvement

Timeline

Salesperson

Standup Wireless
03.2023 - Current

Roadside Assistance Agent

Agero
08.2021 - 03.2023

Customer Service Representative

Encore Film & Music
08.2001 - 04.2018

Customer Service Specialist

United Parcel Service
01.1996 - 11.2000

Some College (No Degree) - Electronics Technology

ITT Technical Institute

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Cheirane Middleton