Summary
Overview
Work History
Skills
Timeline
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Chekeira Moore-Cannon

Fuquay-Varina,NC

Summary

Highly skilled professional with a solid foundation in computer literacy and administrative functions. Known for a strong work ethic and ability to learn rapidly in fast-paced environments. Committed to enhancing team performance and achieving organizational targets.

Overview

25
25
years of professional experience

Work History

Chargebacks Coordinator

Teleflex
Morrisville, NC
05.2021 - Current
  • Resolved rebate discrepancies related to contract data and pricing errors.
  • Communicated with distributors to gather documentation for submission issues and pricing inconsistencies.
  • Provided monthly reconciliation reports to customers in multiple formats.
  • Answered customer inquiries regarding differences between expected deductions and approved rebates.

Sales Support Specialist

Dudson USA
Raleigh, NC
07.2011 - 08.2020
  • Processed and reviewed a high volume of sales orders and returns from global customers.
  • Served as primary liaison between customers and various retail accounts.
  • Balanced delivery expectations, transportation costs, and inventory levels to enhance customer satisfaction.
  • Coordinated production and distribution schedules to support supply chain efficiency.

Order Management Specialist

Eaton Corp
Raleigh, NC
07.2004 - 08.2010
  • Managed service orders encompassing order entry, backlog management, and RMAs impacting customer requests.
  • Responded to telephone inquiries, assisting with product selection and upselling opportunities.
  • Coordinated actions for questions and concerns from Domestic, International, and Key Accounts.
  • Supported sales teams and distribution channels by addressing complaints related to customer orders.
  • Collaborated with sales, technical support, purchasing, credit, and logistics to resolve order issues.

Benefits Specialist

PricewaterhouseCoopers
Cary, North Carolina
02.2000 - 09.2003
  • Delivered employee relations support through effective counseling and guidance.
    Responded to client inquiries regarding benefits via telephone and email.
    Processed incoming client service forms, new applications, and related documents efficiently.
    Prepared documentation and reports to support high-volume operations.

Skills

  • Microsoft Office Suite
  • Order management
  • Issue resolution
  • Sales coordination
  • Problem-solving
  • Project support
  • Deadline management
  • Customer service
  • Multitasking and organization
  • CRM proficiency
  • Citrix and AS400 expertise
  • Sabre and Siebel knowledge
  • Metrix and Lotus Notes familiarity
  • SAP expertise

Timeline

Chargebacks Coordinator

Teleflex
05.2021 - Current

Sales Support Specialist

Dudson USA
07.2011 - 08.2020

Order Management Specialist

Eaton Corp
07.2004 - 08.2010

Benefits Specialist

PricewaterhouseCoopers
02.2000 - 09.2003

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Chekeira Moore-Cannon