CHEKESHA WILLIAMS
San Diego,United States
Summary
Adept at eye health assessment and renowned for exceptional customer service, I enhanced patient satisfaction significantly at Morris Eye Group/Nvision. Leveraging skills in optical measurements and retail sales, I specialized in customizing eyewear solutions, evidenced by a marked improvement in visual acuity testing outcomes.
Overview
25
25
years of professional experience
Work History
Optician
Morris Eye Group/Nvision
Encinitas, CA
09.2021 - 10.2024
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Repaired broken frames using specialty tools and equipment.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Instructed customers on how to care for, insert and remove contact lenses.
- Dispensed contact lenses upon completion of fitting process.
Optical Assistant
Navy Exchange
San Diego, CA
10.2016 - 09.2021
- Processed payments from customers using a Point Of Sale system.
- Provided customer service to patrons in selecting the best eyewear for their individual needs.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Cleaned and sterilized work surfaces before beginning each job.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
- Performed administrative duties such as data entry and filing paperwork.
- Assisted in fitting frames that were selected by customers while providing feedback on style choices.
- Answered phone calls from potential customers inquiring about services offered by the practice.
Optical Receptionist
Dr Fullbright
San Diego, CA
04.2005 - 05.2009
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Resolved customer complaints promptly and professionally while adhering to company policies.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Repaired eyeglasses using specialized tools and techniques.
- Completed relevant insurance and other claim forms.
- Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
- Ordered and maintained supply inventory for medical office.
- Greeted patients upon arrival and checked them in for appointments.
- Ordered contact lenses, frames and other optical products according to doctor's prescription.
- Ensured all areas were clean, organized and stocked with appropriate supplies.
- Verified insurance eligibility for patients.
Medical Clerk
Balboa Naval Hospital
San Diego, CA
03.2001 - 11.2003
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Consolidated diverse medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Performed general office duties such as photocopying documents, faxing forms to other offices.
- Retrieved medical records upon request from healthcare professionals.
- Ensured compliance with HIPAA regulations regarding confidential information handling procedures.
- Organized and filed hard copy patient records in designated areas.
- Accurately entered patient information into electronic health record systems.
- Maintained positive working relationship with fellow staff and management.
- Kept department clean, organized and professional.
Optical Assistant/Receptionist
First Sight Optometry
San Diego, CA
08.1999 - 03.2001
- Consulted with customers about insurance coverage options for eyewear purchases.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Cleaned and sterilized work surfaces before beginning each job.
- Assisted in fitting frames that were selected by customers while providing feedback on style choices.
- Educated patients on proper care and handling of eyewear products.
- Answered phone calls from potential customers inquiring about services offered by the practice.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Demonstrated how to properly insert and remove contact lenses.
- Performed administrative duties such as data entry and filing paperwork.
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
Education
High School Diploma -
Garfield High School
San Diego, CA06-1992
Skills
- Display building
- Customer service
- Eye health assessment
- Visual acuity testing
- Retail sales
- Optical measurements
Timeline
Optician
Morris Eye Group/Nvision
09.2021 - 10.2024
Optical Assistant
Navy Exchange
10.2016 - 09.2021
Optical Receptionist
Dr Fullbright
04.2005 - 05.2009
Medical Clerk
Balboa Naval Hospital
03.2001 - 11.2003
Optical Assistant/Receptionist
First Sight Optometry
08.1999 - 03.2001
High School Diploma -
Garfield High School
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