Dedicated professional with a strong focus on delivering top-notch clerical services and exceptional customer service. Motivated to provide high-quality support in a fast-paced environment. Known for reliability, organization, and attention to detail. Committed to exceeding expectations and contributing to team success.
Overview
7
7
years of professional experience
Work History
Youth Mentor Volunteer
District of Columbia Public Schools
08.2023 - Current
Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
Celebrated successes and milestones achieved by mentees, reinforcing their progress and motivating continued personal growth.
Assisted in organizing educational and recreational activities, promoting a positive environment for personal growth.
Facilitated open communication between youths and their families to strengthen relationships and build trust.
Collaborated with school administrators to better understand the academic and social needs of mentees, providing more targeted support.
Served as a positive role model, demonstrating strong values and ethical behavior.
Youth Mentor Team Leader
Boys & Girls Club of Greater Washington
06.2022 - Current
Promoted awareness about our services within local communities through marketing campaigns utilizing social media platforms targeting both potential mentors/mentees alike resulting in increased enrollment numbers overall.
Evaluated mentor performance through regular check-ins providing constructive feedback aimed at improving their effectiveness working with youth participants one-on-one group settings alike.
Organized workshops on topics such as leadership skills, goal-setting, time management, and problem-solving techniques for improved life outcomes for participating youth.
Developed customized mentorship plans tailored to the individual needs of each mentee, ensuring optimal results in personal growth and development.
Security Officer
Assurance Management
01.2018 - Current
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Reported suspicious activities and persons to law enforcement.
Phlebotomy Technician
LabCorp
05.2020 - 05.2021
Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
Collected fluid or tissue samples by using appropriate collection procedures.
Tracked collected specimens by initialing, dating, and noting times of collection.
Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
Certified Phlebotomist & CPR - undefined
Dynamic Phlebotomy & CPR
01.2019
Special Police Officer License - undefined
Internal Protection Services
01.2018
Diploma - undefined
Parkridge Private High School
01.2015
Certified Medical Assistant - undefined
Technical Learning Center
01.2014
Timeline
Youth Mentor Volunteer
District of Columbia Public Schools
08.2023 - Current
Youth Mentor Team Leader
Boys & Girls Club of Greater Washington
06.2022 - Current
Phlebotomy Technician
LabCorp
05.2020 - 05.2021
Security Officer
Assurance Management
01.2018 - Current
Certified Phlebotomist & CPR - undefined
Dynamic Phlebotomy & CPR
Special Police Officer License - undefined
Internal Protection Services
Diploma - undefined
Parkridge Private High School
Certified Medical Assistant - undefined
Technical Learning Center
Skills
Phlebotomist
Responsible for completing all data entry requirements accurately including data entry of patient registration and entry of test orders
Customer Service
Able to interact with employee’s and/or customers in a professional manner Able to identify customer needs while initiating a plan to resolve the issue Ability to remain calm while continuously working efficiently in high pressured situations Adapt quickly to changing customer expectations and needs
Utilize active listening skills to take control and resolve issues Promptly respond to customer issues in an efficient manner Accustomed to diverse populations enabling self to interact and understand international accents Able to identify customer needs while initiating a plan to resolve the issue
Demonstrate sound moral and ethical principles by remaining punctual and doing what is necessary to meet the company deadlines and expectations Maintain a diverse range of morals in helping to achieve visions and goals;
Time Management
Demonstrate sound moral and ethical principles by remaining punctual and doing what is necessary to meet the company deadlines and expectations Maintain a diverse range of morals in helping to achieve visions and goals;
Detail Oriented
Demonstrate sound moral and ethical principles by remaining punctual and doing what is necessary to meet the company deadlines and expectations Maintain a diverse range of morals in helping to achieve visions and goals;
Logistics Coordinator at DISTRICT OF COLUMBIA PUBLIC SCHOOLS, District Of ColumbiaLogistics Coordinator at DISTRICT OF COLUMBIA PUBLIC SCHOOLS, District Of Columbia