Chekima Rodriguez
Southbridge
Summary
Professional Customer Account Manager with extensive experience in industry. Expert at managing and forecasting key account metrics to consistently increase profits. Possesses drive and perseverance to deliver top quality service.
Overview
7
7
years of professional experience
Work History
Customer Account Manager
Aaron's Sales and Lease
Worcester,ma
05.2023 - Current
- Generated sales leads by cold calling prospective customers and following up on referrals from existing clients.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Developed strategies to improve customer experience and increase loyalty.
- Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Residential Counselor
Devereux Advanced Behavioral Health
Rutland
03.2022 - 01.2023
- Monitored client progress, documented observations, and reported changes in behavior to supervisors. Assisted with crisis intervention services when needed.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
PCA Personal Care Assistant
Tempus Unlimited
Stoughton
04.2018 - 12.2022
- Personal Care Attendants (PCAs) are MassHealth providers who provide medically necessary hands-on assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs) to MassHealth members who have been determined eligible by MassHealth to receive PCA services.
- PCAs are the employees of the MassHealth members to whom they provide PCA services (also called consumer employers) and of the PCA Workforce Council for purposes of collective bargaining.
- Each consumer employer has particular ADL and IADL needs. PCAs may ask their consumer employer for a description of the consumer employer's specific ADL and IADL needs.
- Covered ADLs include assistance with: mobility, passive range of motion exercises, assistance with medications, bathing or grooming, dressing, eating, toileting.
- Covered IADLs include assistance with the following task examples, or other IADLs that are included in the consumer employer's prior authorization or approved evaluation.
Education
High school diploma -
Southbridge High School
Southbridge, MA01.2004
Skills
- Supervising experience
- Customer service
- Sales support
- Merchandising
- Team management
- Communication skills
- Assistant manager experience
- Adaptability
- Sales Management
- Time management
- Staff training
- Account management
- Inventory control
Timeline
Customer Account Manager
Aaron's Sales and Lease
05.2023 - Current
Residential Counselor
Devereux Advanced Behavioral Health
03.2022 - 01.2023
PCA Personal Care Assistant
Tempus Unlimited
04.2018 - 12.2022
High school diploma -
Southbridge High School