Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chekina Anderson

Columbia,SC

Summary

Adept at problem-solving and multi-tasking, I significantly enhanced customer satisfaction and operational efficiency across roles, notably at Spectrum. My blend of exceptional customer service and sales expertise, underpinned by reliable punctuality, consistently exceeds employer expectations, driving repeat business and team performance improvements.

Overview

11
11
years of professional experience

Work History

Sales Associate

Spectrum
04.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sorter

Amazon
10.2018 - 12.2022
  • Operated hand-held scanners to categorize items.
  • Engaged with coworkers to ensure timely task execution in a dynamic work environment.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Utilized pallet jacks to relocate bulky items for sorting.
  • Followed company policies and procedures to produce consistent work results.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
  • Used hand-held scanner to enter data product information.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Trained new employees on proper sorting procedures, promoting consistency across the team.

Customer Service Representative

Hospitality Heating & Air
04.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Machine Operator

YH America
08.2014 - 12.2015
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Machine Operator

Hikari
03.2014 - 12.2015
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Education

Associate Of Business Administration - Business

Ashford University
San Diego, CA

Skills

  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Verbal/written communication
  • Sales expertise

Timeline

Sales Associate

Spectrum
04.2023 - Current

Customer Service Representative

Hospitality Heating & Air
04.2022 - 11.2024

Sorter

Amazon
10.2018 - 12.2022

Machine Operator

YH America
08.2014 - 12.2015

Machine Operator

Hikari
03.2014 - 12.2015

Associate Of Business Administration - Business

Ashford University

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Chekina Anderson