Chekwube Jennifer Ikenazor
Fort Worth,TX
Summary
Driven Deposit Operations Specialist and customer service Rep with 10 years of financial services experience. Organized and adaptable with keen eye for detail. Proficient in banking operations and general clerical duties.
Overview
8
8
years of professional experience
Work History
Deposit Operations Specialist /Customer Service Associate
Genpact
10.2019 - Current
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Provided backup to other deposit operations specialists.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Processed account maintenance requests and checked for alignment with bank policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Provided exemplary level of customer service to clients and company personnel.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Upheld stringent bank standards for loans, money handling and legal considerations.
Content Reviewer
Facebook
02.2017 - 09.2019
- Managed content distribution to online channels and social media platforms.
- Directed content of website by gathering information and integrating data from other departments.
- Used content management system to analyze user engagement and website traffic metrics.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Maintained professional, friendly and productive relationships with coaches, athletes and team representatives to stay updated on team strategies, changes and victories.
Education
Bachelor Of Arts - Law
Delta State University
04.2015
Skills
- Process Monitoring
- Information Processing
- Client Rapport-Building
- Regulatory Requirements
- Financial Transactions
- Professional Relationships
- Financial Statements
- Processing Deposits
- Account Security
- Team Cooperation
Timeline
Deposit Operations Specialist /Customer Service Associate
Genpact
10.2019 - Current
Content Reviewer
Facebook
02.2017 - 09.2019
Bachelor Of Arts - Law
Delta State University
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