Chela Acosta
Puyallup,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager/Barista
Bigfoot Java
12.2011 - Current
- Maintained clean and sanitized workstation and complied with health and safety guidelines.
- Adhered to recipes and presentations for food and beverage items and contributed to positive team environment.
- Cleaned and restocked work area, emptying trash, and sanitizing equipment and utensils.
- Connected with customers to assure that each person received a positive experience to promote long-term loyalty.
- Managed different Bigfoot Java locations.
- Prepared payroll and used Quick Books to pay weekly bills.
- Improved the performance of individual team members by motivating and training each person.
- Interviewed, hired, and trained all employees and scheduled work hours.
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Received payments from customers and made change as necessary.
- Monitored stock levels of food items such as pastries.
- Kept accurate records of daily transactions using point-of-sale system.
- Resolved customer complaints in a professional manner while following company policies and procedures.
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
- Participated in team meetings to discuss strategies for boosting customer satisfaction ratings.
- Greeted guests with a pleasant smile and superior customer service.
Hairstylist
Sensible Hair Salon
04.2010 - 03.2012
- Connected closely with customers to deliver positive hair styling and cutting experiences.
- Applied bleaching and coloring agents to achieve customers' desired hair colors.
- Taught customers about proper hair care and styling techniques to improve overall satisfaction.
- Kept the work station clean, neat and presentable with regularly sanitized tools.
- Scheduled client appointments.
Education
Eye Lash Extensions -
Nova Lash
2015
Cosmetology -
Gene Jaurez Academy
01.2010
High School Diploma -
Bethel High School
06.2008
Skills
- Customer Service
- Hiring and Training
- Supply Ordering
- Team Building and Leadership
- Shift Scheduling
- Safe Food Handling
- POS Systems
- Inventory Management
- Staff Management
Certification
- Concussion Certificate, 05/28/23
- Sudden Cardiac Arrest Certificate, 05/28/23
- CPR Certificate, 06/12/23
Timeline
Manager/Barista
Bigfoot Java
12.2011 - Current
Hairstylist
Sensible Hair Salon
04.2010 - 03.2012
Eye Lash Extensions -
Nova Lash
Cosmetology -
Gene Jaurez Academy
High School Diploma -
Bethel High School
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