Chelan Melton
Graham
Summary
Dynamic Sales Assistant and Office Manager with a proven track record at Thayer & Associates Investments Inc, excelling in relationship building and customer service. Enhanced client satisfaction through effective problem-solving and streamlined processes, contributing to increased sales and operational efficiency. Adept at managing customer inquiries with precision.
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
28
28
years of professional experience
Work History
Sales Assistant/Office Manager
Thayer & Associates Investments Inc
10.2006 - Current
- Assisted clients with investment inquiries, providing accurate information and exceptional service.
- Coordinated appointment schedules for financial advisors, enhancing client engagement and satisfaction.
- Streamlined administrative processes, reducing response times for client requests and inquiries.
- Collaborated with team members to implement new customer relationship management software effectively.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
Sales/Office Manager
Lenos Limited
04.1998 - 08.2006
- Oversaw daily sales operations, ensuring efficient workflow and team productivity.
- Developed training programs for new staff to enhance product knowledge and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Analyzed sales data to identify trends, driving strategic decision-making for future campaigns.
- Coordinated with marketing teams to align promotional strategies with sales objectives effectively.
- Managed customer relationships, resolving issues promptly to maintain high satisfaction levels.
- Leveraged expert knowledge of industry trends to remain one step ahead of the competition in terms of product offerings and marketing strategies.
- Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
- Optimized internal communication channels, fostering an atmosphere of collaboration among team members.
- Processed orders via telephone, email, and online orders from official company website.
- Utilized [Software] to maintain detailed files of company personnel and client accounts.
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Increased overall revenue by identifying new business opportunities and cultivating strong relationships with clients.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma -
Moore High School
Moore, OKSkills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Complex Problem-solving
- Processing payments
- Point of sale operation
- Cold calling
- Customer relationship management
- Customer service
- Attention to detail
Timeline
Sales Assistant/Office Manager
Thayer & Associates Investments Inc
10.2006 - Current
Sales/Office Manager
Lenos Limited
04.1998 - 08.2006
High School Diploma -
Moore High School