Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelbie Schropp

Elyria,OH

Summary

Trained in Microsoft Office, Excel & Outlook with knowledge of NetSuite. Dedicated to excellent customer service and best-in-class collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Credit Clerk

Ridgid Tools
03.2023 - Current
  • Handled reporting, filing and collections paperwork for credit group.
  • Assisted in accounts receivable, cash receipts and collections and daily deposits.
  • Managed accounts receivable.
  • Prepared and distributed monthly statements of accounts.
  • Made contact and took action to collect on insufficient funds checks.
  • Assisted in accounts receivable, cash receipts and collections and daily deposits

Customer Service Representative (CSR)

Zephyr Solutions
04.2022 - Current
  • Actively listened to customers, handled concerns quickly, courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.

Server

Red Robin
04.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining area.
  • Set positive tone for entire dining experience.

Customer Service Representative

Robert Taylor companies
10.2020 - 03.2022
  • Processing bill payments.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Front Desk Receptionist

DoubleTree by Hilton
04.2018 - 09.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front area to create professional and welcoming environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.

Education

Associate in Applied -

Lorain County Community College
Elyria, OH
01.2019

High School Diploma -

Elyria High School
Elyria, OH
01.2013

Skills

  • Customer Service
  • Organizational Skills
  • Document Processing
  • Documentation and Reporting
  • Data Entry
  • Sales Proficiency
  • Paperwork Processing
  • NetSuite (1 year)
  • Microsoft Office (3 years)
  • Microsoft Outlook (5 years)
  • Microsoft Excel (1 year)
  • Account Management (1 year)

Certification

  • Food Handler Certification
  • Driver's License

Timeline

Credit Clerk

Ridgid Tools
03.2023 - Current

Customer Service Representative (CSR)

Zephyr Solutions
04.2022 - Current

Customer Service Representative

Robert Taylor companies
10.2020 - 03.2022

Server

Red Robin
04.2019 - Current

Front Desk Receptionist

DoubleTree by Hilton
04.2018 - 09.2019

Associate in Applied -

Lorain County Community College

High School Diploma -

Elyria High School

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Chelbie Schropp