Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelcea Hernandez

Wilson,NC

Summary

Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills. Enthusiastic Sales Clerk bringing [Number] years of retail experience. Knowledgeable in money handling, merchandising, and customer service. Meticulous [Job Title] offering thorough understanding of bakery operations, food and kitchen safety and customer service. Versed in keeping fitting rooms clean and well-maintained. Excellent communication and customer service skills with hardworking nature and strong attention to detail. Retail Sales Associate with more than [Number] years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Dedicated Cashier Assistant brings customer-first attitude to helping clients safely shop, buy and transport items to vehicles. Experience cleaning and sanitizing work environment, carts and baskets alike to promote customer health and wellbeing. No-job-too-small approach to helping locate, bag, and carry purchases. Offers energetic approach to assisting customers and fellow employees. Well-rounded [Job Title] with [Number] years of experience stocking [Product or Service] and taking payments from customers. Expert at receiving orders, arranging products in store and processing transactions. Qualified to operate [Type] equipment. Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Motivated Retail Development Manager with keen knowledge in marketing and business development principles. Experienced in retail operations with strong leadership skills. Offering collaborative abilities to optimize overall store sales. People-friendly Fragrance Specialist with excellent interpersonal and customer engagement skills promoting [Number] years of experience in high-volume retail environments. Highly effective and knowledgeable in techniques used to close sales opportunities.

Overview

3
3
years of professional experience

Work History

Customer Service

Dannys Marble and Granite
11.2023 - 06.2024
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings [Number]%.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Followed up with customers about customer service.
  • Confirmed excellent customer service by quickly resolving customer concerns.

Cashier

Murphy's USA
04.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.

Delivery Driver

Pizza Hut
05.2021 - 07.2021
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

No Degree -

Lewiston High School
Lewiston, ME

Skills

  • Customer service expertise
  • Effective customer service
  • Fast food customer service
  • Customer service orientation
  • Customer service understanding
  • Excellent customer service
  • Retail services
  • Retail knowledge
  • Stocking Supplies and Retail Products
  • Retail Floor Stocking
  • Retail experience
  • Drawer balancing
  • Cash Register Operation
  • Returns processing
  • ID Verification
  • Product restocking
  • Payment Collection
  • Customer Service
  • Product Recommendations
  • Customer Assistance
  • Payment Processing
  • POS Systems
  • Cash Handling
  • Money Handling
  • Order Taking
  • Cash Management
  • Cleaning and sanitizing
  • Identification checks
  • Liquor regulations and compliance
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Safe Food Handling
  • Organized multi-tasker
  • Late-night shift availability
  • Personal hygiene maintenance
  • Basic Math Competency
  • Customer Response
  • Food Safety Compliance
  • Food presentation
  • Food preparation expertise

Timeline

Customer Service

Dannys Marble and Granite
11.2023 - 06.2024

Cashier

Murphy's USA
04.2022 - 07.2022

Delivery Driver

Pizza Hut
05.2021 - 07.2021

No Degree -

Lewiston High School
Chelcea Hernandez