Chelcey Jones

• Analyzed operational workflows to identify areas for improvement.
• Implemented process changes to enhance efficiency and team collaboration.
• Oversaw performance evaluations to guide team development conversations.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership during times of organizational change or crisis situations.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.

• Greeted customers and provided menus.
• Checked back with customers throughout meal service to ensure satisfaction.
• Replenished beverages when necessary.
• Answered questions about menu items, ingredients, and pricing.
• Communicated daily specials to customers.
• Prepared checks accurately and processed payments promptly.
• Maintained a clean work station by restocking supplies, wiping down counters

• Greeted customers and provided exceptional customer service
• Handled customer complaints in a professional manner.
• Tracked sales performance metrics to identify trends in the market place.
• Developed promotional strategies to increase sales volume.
• Attended weekly team meetings to review performance goals and objectives.
• Scheduled shifts for fellow associates during peak traffic times.
• Analyzed customer feedback data to recommend improvements in service quality.
• Developed trusting relationships with customers by making personal connections.
• Sold various products by explaining unique features and educating customers on proper application or usage

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.

I recently transferred to another Chick-Fil-A although at the one I recent left I developed, the skills to help others and have a positive attitude at all times. I trained individuals on how to accomplish all goals that needed to be reached such as getting 145 cars through the drive thru under 30 seconds while sharing a smile and staying connected with the guess no matter if it's a personal connection or just a greeting.