Chelci Rodriguez
Mullin
Summary
Dynamic and results-oriented professional with proven expertise in customer service and multitasking honed at El Tapatio. Excelled in high-volume dining environments, enhancing guest relations through exceptional service prioritization and active listening. Achieved notable increases in customer satisfaction and retention by leveraging strong verbal communication and relationship management skills.
Overview
5
5
years of professional experience
Work History
Waitress
El Tapatio
06.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Georgetown High School
Georgetown, TX05.2010
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cleanliness
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Service prioritization
- Memory retention
- Complaint resolution
- Active listening
- Time management
- Performance improvement
- High volume dining
- Tableside service
- Relationship management
- Guest relations management
- Inventory management
- Basic math
- Verbal and written communication
- Guest relations
- Physical stamina
- Stress management
Timeline
Waitress
El Tapatio
06.2020 - Current
High School Diploma -
Georgetown High School
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