CHELCIE BUTTON
Friendship
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
01.2025 - Current
- Led team in executing operational strategies, ensuring adherence to company policies and procedures.
- Managed inventory systems to streamline stock management and reduce discrepancies.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Office Manager
INTEGRITY TOOL & MACHINE,LLC
04.2020 - 08.2023
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Created and maintained filing systems to ensure accurate record keeping.
- Processed payrolls on a biweekly basis using accounting software.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Monitored inventory levels and placed orders when needed.
- Developed and monitored office budgets and processed payroll.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Prepared purchase orders and routed to project manager for approval.
Debt Collector
PIONEER CREDIT RECOVERY
01.2019 - 04.2020
- Utilized problem solving and critical thinking abilities to assess individual debtor situations and determine best course of action.
- Ensured compliance with applicable laws, such as the Fair Debt Collection Practices Act.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Delivered customer service support by responding to customer inquiries regarding account receivable balance.
Key Holder Supervisor
Advanced Auto
12.2016 - 01.2019
- Duties include communicating with customers, problem solving, ordering product, organization management and paperwork.
- Developed strategies to increase sales productivity through effective management of staff schedules and assignments.
- Demonstrated strong leadership skills by training, motivating, and leading a team of key holders in achieving daily goals.
- Managed the opening and closing processes for the store including cash handling responsibilities with utmost accuracy.
- Handled recruitment processes for new hires including interviews, background checks, onboarding.
Education
VETERINARY TECHNICIAN - Veterinary Science Candidate
Alfred State
Alfred, NY05.2025
High School Diploma - undefined
WELLSVILLE CENTRAL SCHOOL
WELLSVILLE, NY06.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Task delegation
- Goal setting
- Sales reporting
- Financial management
- Budgeting and finance
Timeline
Assistant Manager
Dunkin' Donuts
01.2025 - Current
Office Manager
INTEGRITY TOOL & MACHINE,LLC
04.2020 - 08.2023
Debt Collector
PIONEER CREDIT RECOVERY
01.2019 - 04.2020
Key Holder Supervisor
Advanced Auto
12.2016 - 01.2019
High School Diploma - undefined
WELLSVILLE CENTRAL SCHOOL
VETERINARY TECHNICIAN - Veterinary Science Candidate
Alfred State
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