Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Chelcie Darling

Chelcie Darling

Business Owner/Artist
Queen Creek,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience

Work History

Owner

My Darling Home LLC
01.2023 - Current
  • Oversaw day-to-day operations, ensuring timely project completion and service quality.
  • Established customer feedback mechanisms to enhance service quality and client satisfaction.
  • Managed day-to-day business operations.
  • Creator of all Art sold under company name.

Lead Credit Analyst

Avnet Inc.
03.2001 - 04.2013
  • Analyzed credit data to assess risk and enhance decision-making processes.
  • Developed financial models to support loan approval strategies and optimize credit policies.
  • Collaborated with cross-functional teams to streamline credit evaluation procedures and improve turnaround time.
  • Reviewed and monitored client portfolios, ensuring compliance with internal guidelines and regulatory standards.
  • Mentored junior analysts, fostering skill development and enhancing team performance in credit analysis tasks.
  • Implemented risk assessment frameworks that improved accuracy in predicting credit defaults and customer behavior trends.
  • Created comprehensive reports detailing credit trends, providing insights for strategic business planning initiatives.
  • Enhanced portfolio quality through diligent monitoring, early identification of potential risks, and prompt corrective actions.
  • Maintained open communication channels with senior management, providing regular updates on portfolio performance metrics and addressing concerns as they arose promptly.
  • Implemented data-driven strategies for identifying potential delinquencies, reducing default rates in the portfolio.
  • Conducted thorough financial statement analysis to assess borrower creditworthiness and make well-informed lending decisions.
  • Proactively engaged with industry peers through conferences and networking events to stay informed on best practices and emerging trends in credit risk management.
  • Conducted periodic portfolio reviews to identify areas of concern and develop remediation plans that minimized potential losses.
  • Mentored junior analysts in credit analysis techniques, leading to a more skilled and knowledgeable team.
  • Developed strong relationships with clients to ensure accurate credit assessments and better understand their financial needs.
  • Supported business growth by accurately assessing client creditworthiness, resulting in an increase in loan originations without compromising portfolio quality.
  • Collaborated with sales teams to find creative solutions for clients facing financial challenges, maintaining a strong reputation for exceptional customer service.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Made decisions and recommendations about extending lines of credit.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Performed credit reviews on corporations to assess financial conditions.
  • Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
  • Negotiated payment plans and loan terms with delinquent customers.
  • Investigated and resolved customer disputes related to credit decisions.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Etch Technician

Motorola
06.2000 - 03.2001
  • Operated and maintained communication equipment to ensure optimal performance and reliability.
  • Conducted troubleshooting and repairs on electronic devices, enhancing service turnaround time.
  • Collaborated with cross-functional teams to implement process improvements, boosting operational efficiency.
  • Trained junior technicians on equipment handling and safety protocols, ensuring compliance with standards.
  • Streamlined workflow processes through innovative solutions, reducing downtime and increasing productivity.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

District Operations Manager

H & R Block Tax Services
01.1998 - 05.2000
  • Payroll, Human Resources, Accounts Payable, Accounts Receivable, Client Relations Audit Compliance.
  • Analyzed performance metrics to drive data-informed decisions and operational enhancements district-wide.
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Receptionist Administrator

Theresa Daie, CPA
08.1996 - 01.1998
  • Managed front desk operations, ensuring smooth daily workflows and exceptional visitor experiences.
  • Coordinated appointment scheduling and maintained calendar for executives, optimizing time management.
  • Implemented office organization systems, improving efficiency in document retrieval and processing.
  • Developed and maintained filing systems, ensuring accuracy and accessibility of critical documents.
  • Assisted in preparing reports and presentations, supporting executive decision-making processes effectively.
  • Monitored office supplies inventory, initiating orders to maintain operational readiness while controlling costs.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Acted as first point of contact and set appointments for prospective clients.

Concessions Cashier

United Artist Theater
05.1996 - 08.1996
  • Processed cash and card transactions accurately during high-volume events.
  • Managed inventory of concession items to ensure product availability and minimize waste.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Promoted upselling of concession items, resulting in increased revenue for the company.
  • Processed customer orders quickly, contributing to a positive movie-going experience.
  • Consistently provided friendly service to promote better customer engagement.

Kennel Technician

Gilbert Veterinary Hospital
01.1996 - 05.1996
  • Monitored animal behavior to identify signs of distress or illness promptly.
  • Coordinated feeding schedules and dietary needs for various breeds and sizes.
  • Maintained clean, safe environments for animals through diligent sanitation practices.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Collaborated with veterinary staff to address medical emergencies, providing immediate care and ensuring timely medical intervention.

Education

Associate of Arts -

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
05.2002

High School Diploma -

Gilbert High School
Gilbert, AZ
05.1998

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

My Darling Home LLC
01.2023 - Current

Lead Credit Analyst

Avnet Inc.
03.2001 - 04.2013

Etch Technician

Motorola
06.2000 - 03.2001

District Operations Manager

H & R Block Tax Services
01.1998 - 05.2000

Receptionist Administrator

Theresa Daie, CPA
08.1996 - 01.1998

Concessions Cashier

United Artist Theater
05.1996 - 08.1996

Kennel Technician

Gilbert Veterinary Hospital
01.1996 - 05.1996

Associate of Arts -

Maricopa Community Colleges, Chandler-Gilbert Community College

High School Diploma -

Gilbert High School

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