Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chelcie Frederick

Casper

Summary

Former Dynamic Carwash Manager at Wash and Glow with a proven track record in operations management and customer service. Enhanced customer satisfaction through efficient processes and staff training, while successfully identifying upselling opportunities. Skilled in team collaboration and problem-solving, fostering a positive work environment that drives results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Carwash Manager

Wash and Glow
01.2020 - 04.2024
  • Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
  • Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
  • Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
  • Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
  • Collaborated with other managers to develop company-wide policies aimed at improving overall operational efficiency and reducing costs.

Server

Eggingtons
01.2014 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Bar Manager

Geneva Golf Course
03.2010 - 01.2014
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Education

Cosmetology - Hair, Skin And Nails

Basic School of Beauty
Casper, WY
03.2025

Skills

  • Staff training and development
  • Operations management
  • Sales and marketing
  • Employee scheduling
  • Customer retention strategies
  • Budgeting and finance
  • Customer service
  • Teamwork and contribution
  • Customer Service-oriented
  • Relationship building
  • Interior and exterior cleaning
  • Cash register operation
  • Flexible work schedule
  • Professional appearance
  • Work planning
  • Inventory monitoring
  • Customer retention
  • Sales and upselling
  • Supply management
  • Point-of-sale system
  • Time management and prioritization
  • Hospitality and accommodation
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer skills
  • Active listening
  • Effective communication
  • Problem resolution
  • Customer relations
  • Self motivation
  • Professionalism

Accomplishments

I started cosmetology school in the beginning of February 2024. I graduated in March 2025. I love everything beauty, skin and hair are my favorite. This has been a dream of mine that I have been chasing since I was young.

Certification

Cosmetology license

Timeline

Carwash Manager

Wash and Glow
01.2020 - 04.2024

Server

Eggingtons
01.2014 - 12.2020

Bar Manager

Geneva Golf Course
03.2010 - 01.2014

Cosmetology - Hair, Skin And Nails

Basic School of Beauty

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Chelcie Frederick