Summary
Overview
Work History
Timeline
Hi, I’m

Chelcie Lively

Account management
Port Allen,LA
Chelcie Lively

Summary

Dedicated professional with experience in office operations, account receivables, and administrative support. Known for reliability, exceptional problem-solving abilities, strong work ethic, and keen attention to detail that drive organizational success. Seasoned in the transportation industry with a proven track record of managing tasks efficiently, resolving customer concerns promptly, and offering precise guidance to drivers. Demonstrates a calm demeanor under pressure and excels in prioritizing tasks to achieve optimal results.

Overview

15
years of professional experience

Work History

Lard Oil Company

Account Manager
07.2021 - Current

Job overview

  • Implemented account management processes to ensure delivery of quality service standards.
  • Managed financial transactions to guarantee correctness.
  • Resolved customer inquiries
  • Created and maintained filing systems to ensure accurate record keeping
  • Oversee collection processes to reduce outstanding balances.
  • Assisted staff in managing invoicing processes.
  • Created detailed spreadsheets using Excel to track projects progress against goals and targets set by supervisors.
  • Created, maintained and entered information into databases.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports using Sage 100, chase and capital one banking
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.

Lard Oil Company

Lead Dispatcher
03.2019 - Current

Job overview

  • Researched alternative solutions when unexpected delays occurred due to traffic or weather conditions.
  • Collaborated with operations management team to develop strategies for improving efficiency of daily operations.
  • Provided timely updates on current order statuses via phone calls or emails.
  • Coordinated communication between drivers, customers, and dispatch personnel to ensure orders were fulfilled on time.
  • Dispatched emergency crews during critical situations requiring immediate attention from qualified personnel.
  • Maintained accurate records of all customer orders including delivery times, locations, and other pertinent information.
  • Trained new dispatchers on company policies and procedures while ensuring they were up to date on the latest technologies used by the organization.

Goodman Networks

Account Manager/ Billing clerk
08.2017 - 03.2019

Job overview

  • Cultivated strong client relationships through proactive communication and problem-solving.
  • Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
  • Generated and presented reports to senior management on account performance.
  • Used knowledge of company products and services to recommend solutions to customers.
  • Entered customer transaction information into company databases.
  • Provided customer service support by responding to inquiries related to billing matters.
  • Verified accuracy of invoices prior to sending them out for payment processing.
  • Maintained accurate records of invoices, payments, and account statuses.
  • Performed data entry tasks accurately, including entering invoices into accounting software.
  • Maintained organized records of customer transactions, facilitating efficient account management.
  • Provided comprehensive account management, addressing client concerns promptly and professionally.
  • Strengthened client relationships through regular communication and personalized account management strategies.
  • Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
  • Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
  • Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.

Enterprise Products

Administrative Assistant
11.2010 - 07.2017

Job overview

  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Greeted and screened visitors to direct to correct employee or office.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Timeline

Account Manager
Lard Oil Company
07.2021 - Current
Lead Dispatcher
Lard Oil Company
03.2019 - Current
Account Manager/ Billing clerk
Goodman Networks
08.2017 - 03.2019
Administrative Assistant
Enterprise Products
11.2010 - 07.2017

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Chelcie LivelyAccount management